Suresignal steady power light and flashing internet light, no other lights

[kateb17]

Dear Vodafone,

Please could you take a look at VSS serial no. 4013349424?

It has not been able to connect. All ports are now open correctly on the BT Home Hub 3 but I just get a flashing internet light on the VSS.

Speed test results – download 6.99Mbps, upload 0.36Mbps

Ping test results – packet loss 0%, ping speed 25ms, jitter 1ms

External IP address – 86.131.235.32

Tracert results

 Thank you very much for your help with this.

Best wishes

Kate

[Retired-Dave]

Hi kateb17,

The traceroute hasn't copied to the post properly. Rather than take a screenshot, can you copy and paste the result to the thread?

Also, the serial number appears to be a digit short. Can you reconfirm this for me?

Dave

[kateb17]

Sorry - The serial number is 40133494241

The traceroute is:

C:\Users\User>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1    1ms    1ms    1ms   BThomehub.home [192.168.1.254]

2    10ms    10ms    8ms    217.47.107.122

3    9ms    8ms    10ms   217.47.144.161

4    17ms    16ms   16ms    213.1.69.46

5    16ms    16ms    16ms   217.41.169.103

6    16ms    16ms    16ms   213.120.180.171

7    17ms    16ms    16ms   217.41.169.109

8    17ms    15ms   16ms   acc2-xe-4-3-0.sf.21cn-ipp.bt.net [109.159.251.231]

9    25ms    26ms    29ms   core2-te0-5-0-7.ealing.ukcore.bt.net [109.159.251.151]

10    23ms    24ms    26ms   peer1-xe11-1-0.telehouse.ukcore.bt.net [109.159.254.112]

11    26ms    27ms    27ms   lndgw2.arcor-ip.net [195.66.224.124]

12     26ms   27ms   27ms   85.205.116.6

13    *         *       *    Request timed out.

14    *         *       *    Request timed out.

15    *         *       *    Request timed out.

16    *         *       *    Request timed out.

17    *         *       *    Request timed out.

etc

[Sukhi · Accepted solution]

Hi kateb17

Thanks for providing your Traceroute, everything looks ok. Your IP address is on our whitelist. Your speed test and ping test seem fine.

To make sure it's up to date on our network I’ve given the SS a re sync from our end, can factory reset to complete the process?

Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

The Sure Signal will be back online in around 1 hour.

Thanks

Sukhi