Suresignal stopped working after working fine for months

[Rbwindover]

Hi, sure signal been working fine for over a year, now system light has started flashing and phones don't work, tried a reset and rebooted router but system light still just flashing, red light on steady, help please.

[Ben_H]

Hi everyone,

Please take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread. this will help my team to check your details remotely.

Cheers,

Ben

[Rbwindover]

Hi Ben

The trouble shooter didn't have my scenario I have MKII from your pictures,I have steady power light and flashing (for 3 days now) system light, already tried a reset twice, here are my trace route results.

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Rob>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms api.home [192.168.1.254]
2 17 ms 17 ms 16 ms 217.32.147.12
3 19 ms 18 ms 18 ms 217.32.147.62
4 19 ms 23 ms 19 ms 213.120.176.42
5 119 ms 23 ms 18 ms 217.41.168.245
6 19 ms 19 ms 20 ms 217.41.168.109
7 19 ms 22 ms 21 ms acc2-10GigE-0-2-0-6.l-far.21cn-ipp.bt.net [109.1
59.249.229]
8 19 ms 19 ms 22 ms 109.159.249.131
9 19 ms 46 ms 31 ms peer1-xe8-0-1.telehouse.ukcore.bt.net [109.159.2
54.175]
10 24 ms 23 ms 23 ms lndgw2.arcor-ip.net [195.66.224.124]
11 23 ms 21 ms 20 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Regards, Rob

[woodlen]

I have had my Version 3 for a while and it has just stopped.  No lights at all.

I have tested the power socket OK.

Network performance - 17.63Mbps downlink 1.08Mbps uplink

Ping 17mS, Jitter 2mS

External IP address - 80.189.149.189

IPv6  ::ffff:50bd:95bd

Tracert - attached.

Serial number 40133644126

[Retired-Charles]

@woodlen - Your traceroute looks fine and your Sure Signal last had contact with us on 21 April.

As there are no lights showing, I can only suggest that your Sure Signal is broken. How long have you had it? Check the warranty information here.