Suresignal unbarring issue

[juddonaut]

Good Morning,

We recently unbarred an old Suresignal device (we had barred it a long time ago as it was temporarily lost but we recently found it).

The "unbarring" appeared to be successful.

Next we went to the online portal and selected "Manage Suresignal" and we received the message:

Sorry, you don't seem to have registered with us yet. Please contact Customer Support.

When we try to Register the unbarred Suresignal we get:

Sorry we are not able to process your request because of the following errors in your form.

Sorry, The serial number you are trying to register is already registered. Please recheck your serial number and try again.

How do we get this resolved?

Many Thanks,

Matt

[Amanda]

Hi @juddonaut

Thanks for your post. 

Please let me know your serial number and we can look into it further. 

Thanks, 

Amanda