Suresignal v1 no 3G signal ?

[MikeFrench86]

Hi there

My Suresignal hasn't been working for a while. Now need to either fix it, have it replaced or consider moving elsewhere. Please can you advise from your end what my device status is ?

Have tried a deregister/re-register and resets. Showing as Active in myAccount.

Lights:

1 - permanently

2 - permanently

3 - off

4 - flashes initially and then off

Suresignal v1 - serial number 21221761519

Speedtest (VirginMedia 150MB Fibre):

Down: 159.99 Mbps

Up: 11.63 Mbps

IP address: 82.18.158.252

Pingtest: 0% loss

Ping: 33ms

Jitter: 3%

LQ: A

Traceroute:

traceroute to 212.183.133.181 (212.183.133.181), 64 hops max, 52 byte packets

 1  cpc15-fare7-2-0-gw.6-1.cable.virginm.net (82.18.156.1)  35.471 ms  32.091 ms  39.428 ms

 2  cosh-core-2a-xe-122-0.network.virginmedia.net (80.3.160.121)  52.180 ms  6.806 ms  8.482 ms

 3  brhm-bb-1b-ae15-0.network.virginmedia.net (80.3.160.246)  47.706 ms  13.591 ms  12.721 ms

 4  * * *

 5  * * brhm-bb-1c-ae1-0.network.virginmedia.net (62.254.42.210)  14.313 ms

 6  tcl5-ic-2-ae0-0.network.virginmedia.net (212.250.15.210)  18.326 ms  18.737 ms  19.481 ms

 7  lndgw2.arcor-ip.net (195.66.224.124)  18.698 ms  20.322 ms  18.945 ms

 8  85.205.0.86 (85.205.0.86)  19.732 ms  20.607 ms  19.729 ms

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Look forward to your reply.

Mike.

[AndroidFamily]

Exactly trhe same here, the trace route stops at IP address   85.205.0.86 every time even with a different ISP.

[LeeJS]

Hi @MikeFrench86,

We'll need to update your firmware and I've requested for this to be done.

As this will take a few days, if you could switch all the phones connected to the Sure Signal off and back on again on Tuesday, things should be sorted.

@AndriodFamily - I've replied to you here.

Thanks,

Lee

[MikeFrench86]

Thanks Lee - I'll do that late Tuesday.

Will update you Wednesday.

regards

Mike.

[MikeFrench86]

Lee

Waited through Tuesday as requested.

Switched off phones, and turned them on again - no success. Waited to today, tried a reset on the box with phones off, and then switched them on - no success.

Suresignal still showing lights 1 and 2 permanently on, lights 3 and 4 off. Occasional flashing of light 4.

Please can you check to see if the firmware update took, and let me know next steps ?

Many thanks

Mike.

[Jenny]

Hi @MikeFrench86

I can see your Sure Signal has now updated to the latest firmware and last connected to our servers this morning. Is everything working ok now?

If not, try de-registering one of the numbers, leave for 12 hours and then re-register.

Thanks,

Jenny

[MikeFrench86]

24hr bump

I'd also like to understand if I'm running current firmware which also seems to have been used as a resolution - unsure if this is applied autmatically during connected state or if it is "sent" as a manual action on Vodafone initiation.

Would appreciate a Vodafone response to this please - the guy on the phone at your call centre yesterday just informed me that you were out of stock in the UK, and to go to eBay to try to buy a replacement !