Ask
Reply
Solution
12-11-2014 02:37 PM
Hi there
My Suresignal hasn't been working for a while. Now need to either fix it, have it replaced or consider moving elsewhere. Please can you advise from your end what my device status is ?
Have tried a deregister/re-register and resets. Showing as Active in myAccount.
Lights:
1 - permanently
2 - permanently
3 - off
4 - flashes initially and then off
Suresignal v1 - serial number 21221761519
Speedtest (VirginMedia 150MB Fibre):
Down: 159.99 Mbps
Up: 11.63 Mbps
IP address: 82.18.158.252
Pingtest: 0% loss
Ping: 33ms
Jitter: 3%
LQ: A
Traceroute:
traceroute to 212.183.133.181 (212.183.133.181), 64 hops max, 52 byte packets
1 cpc15-fare7-2-0-gw.6-1.cable.virginm.net (82.18.156.1) 35.471 ms 32.091 ms 39.428 ms
2 cosh-core-2a-xe-122-0.network.virginmedia.net (80.3.160.121) 52.180 ms 6.806 ms 8.482 ms
3 brhm-bb-1b-ae15-0.network.virginmedia.net (80.3.160.246) 47.706 ms 13.591 ms 12.721 ms
4 * * *
5 * * brhm-bb-1c-ae1-0.network.virginmedia.net (62.254.42.210) 14.313 ms
6 tcl5-ic-2-ae0-0.network.virginmedia.net (212.250.15.210) 18.326 ms 18.737 ms 19.481 ms
7 lndgw2.arcor-ip.net (195.66.224.124) 18.698 ms 20.322 ms 18.945 ms
8 85.205.0.86 (85.205.0.86) 19.732 ms 20.607 ms 19.729 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Look forward to your reply.
Mike.
12-11-2014 02:46 PM
Exactly trhe same here, the trace route stops at IP address 85.205.0.86 every time even with a different ISP.
15-11-2014 01:43 PM
Hi @MikeFrench86,
We'll need to update your firmware and I've requested for this to be done.
As this will take a few days, if you could switch all the phones connected to the Sure Signal off and back on again on Tuesday, things should be sorted.
@AndriodFamily - I've replied to you here.
Thanks,
Lee
15-11-2014 02:03 PM
Thanks Lee - I'll do that late Tuesday.
Will update you Wednesday.
regards
Mike.
19-11-2014 08:52 PM
Lee
Waited through Tuesday as requested.
Switched off phones, and turned them on again - no success. Waited to today, tried a reset on the box with phones off, and then switched them on - no success.
Suresignal still showing lights 1 and 2 permanently on, lights 3 and 4 off. Occasional flashing of light 4.
Please can you check to see if the firmware update took, and let me know next steps ?
Many thanks
Mike.
23-11-2014 02:26 PM
I can see your Sure Signal has now updated to the latest firmware and last connected to our servers this morning. Is everything working ok now?
If not, try de-registering one of the numbers, leave for 12 hours and then re-register.
Thanks,
Jenny
13-11-2014 03:31 PM
24hr bump
I'd also like to understand if I'm running current firmware which also seems to have been used as a resolution - unsure if this is applied autmatically during connected state or if it is "sent" as a manual action on Vodafone initiation.
Would appreciate a Vodafone response to this please - the guy on the phone at your call centre yesterday just informed me that you were out of stock in the UK, and to go to eBay to try to buy a replacement !