Firstly and 'fortunatly' that...
....although your Version 3 is out of warranty, you are entitled to a free replacement.
Vodafone and Trading Standards are aware of an issue with these units burning out and agreed with Trading Standards that any unit with 'all lights out' will be replaced regardless of warranty.
You suggested that you returned to find no power to the circuit the SureSignal was plugged into, has this caused you any loss such as livestock (fish or other) to be lost or caused the fridge/ freezer to defrost or damage to external equipment caused by the surge as the mains tripped? If so, you should also claim for this loss from Vodafone as they are responsible for consequential damages within law.
Please read the thread I have put a link to at the bottom of this reply and do the following:
- Contact Trading Standards to report your failed unit and also report the fact that Vodafone have suggested to you without checking the facts as to whether this was an affected unit and instead suggested you should purchase a new one which was not was agreed in May 2016. They can be contacted on 0345 4040506, ask for your report to be passed to West Berkshire Trading STandards who are monitoring this situation.
- Contact the BBC Watchdog programme in respect to the failure and being told to purchase a new one. Details below on my signature.
- Contact Vodafone's CEO 'Nick Jeffery' and report this response to him as it was his office that agreed the replacement program in May 2016. Report that ChazzD without obtaining the full facts, very quickly suggested your unit was out of warranty and to purchase a replacement with your feelings on the SureSignal itself and the affect casued by the failure. If you search Google for "Nick Jeffery Vodafone CEO email address" you will easily find it, drop me a line if you can't.
You now have three options to obtain a new one for FREE:
- Take the faulty unit into a store with a copy of the email on page 1 of my thread below where there is a copy of the letter from the CEO. Speak to a manager and if you are refused, take details of the person and later claim expenses for a wasted trip.
- Call Vodafone on 191 and speak to Customer Services as many times as it takes to get the response you want as at first you may be refused. Take down details of anyone who refuses you and send these details with your complaint to Nick Jeffery as I have been assured no one will be refused.
- Go to the end of my thread and add your details where someone from Vodafone will make contact in order to arrange. Be warned that this method can take take weeks from what I have seen.
@ChazzD
Chazz, you are more than aware of the issues with SS3 as you have replied on my posting linked below. You have failed to identify whether this user's SureSignal was an affected Version 3 and quickly and without further question, suggested that the device was out of warranty and that at the customers own cost, that they should pay for a replacement.
As you can see above, it is very easy to identify which Version the customer has by simply asking the question as I did "which version is it?" and then replied to suggest that they contact you as it was an affected unit.
@BandOfBrothers
The OP did actually suggest in his first request that "there are no lights on". This should have rang the alarm to immediately disconnect the device and contact Vodafone. Maybe suggest in future replies in respect to VSS warranty:
"Yes the manufacturer warranty is 24 months however your just over that and from posts on the community forum from other people Vodafone have supported them. However, if there is a known issue such as 'lights out' or complete failure, Vodafone are aware of this and you may be entitled to a free replacement, regardless of warranty status".
Link to the thread below:
https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...
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