Suresignal

[KeithBanks]

Hi,

My suresignal (version 1) has stopped working ever since I replaced the SIM card in my phone. The replacement SIM has the same number - it was replaced because I suspected it might be damaged. Now I have no signal in my house. Any ideas how to get my suresignal working again?

Thanks in advance

Keith

[BandOfBrothers]

Hi

When a Sim Swap has been actioned it's suggested to De Register from the Sure Sugnal for 24 Hours and then Re Register. 

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-signal-not-connecting-after-sim-swap/m-p/2...

Sure Signal FAQs.

[gfairley]

We also have two new sims and I am trying to resolve the same problem. However when I go into My Account / Manage Services / Sure Signal the device is not showing up. The only options I am given are Buy or Register !

The device itself is showing all lights on as normal.

[Retired-Charles]

@gfairley - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number:

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.