The Nightmare of trying to Deregister a Sure Signal

[burgundy]

We have just received the third (or possibly fourth) email from the e-Forum team and we are still going around in pointless circles....

Our SureSignal was registered to our now defunct company telephone account (both company and tel no are defunct). We have supplied via the infamous "Contact Us" link distraction employed here by the VF team all relevant information on phone, SureSignal serial no, Company details, our (the director and staff) details and various confirmations on who is (was) authorised.

We have now received an email which states:-

1) that the sole (and only ever) director of the Company is not authorised on the account! (So who was you may well ask as he was also the telephone user!)

2) that paperwork from the Company is required - what part of 'defunct' do they not understand and who is the this non-existent person who can sign this paperwork should we find a old sheet somewhere. Incidentally, if the Company is wound-up (as VF have been informed) then providing such written confirmation is actually illegal, not to mention pointless.

3) that, in any event, the Sure Signal cannot be reregistered if it hasn't been used WITHIN THE LAST SIX MONTHS. Is this even true or are they just making this up?!!

Finally, a warning, if you do go down the "Contact Us" link distraction, don't expect any reply for a week!

[Ben_H]

Hi @burgundy ,

I'm sorry you feel the email option is a distraction. If you wish to use alternative methods of contact, please use this page instead.

As we can only access consumer account on our team, the chances are that these emails were forwarded onto the previous account manager. 

The chances are if the Sure Signal licence has expired due to no use, we'll be unable to reconnect it. The period is 12 months though, not six. This is covered in Section 3 of the Ts&Cs. 

Thanks,

Ben