10-03-2012 04:54 PM
I have moved house recently and now have a new ISP. I have ammended th Sure Signal postcode on the web portal.
My Sure Signal was always a bit hit and miss at my old house, but I need it more than ever now.
I am just getting the power light on and the other 2 lights continually flash after hours and hours.
I have opened up the appropriate ports on my Billion router and still nothing
My traceroute results are as follows :
traceroute to 18.104.22.168 (22.214.171.124), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 7.156 ms 4.062 ms 3.890 ms
2 126.96.36.199 (188.8.131.52) 16.070 ms 8.935 ms 9.962 ms
3 gi0-1.callflow-me19.router.enta.net (184.108.40.206) 13.578 ms 10.329 ms 14.508 ms
4 256.gi6-2.columbo.core.enta.net (220.127.116.11) 13.269 ms 25.383 ms 20.017 ms
5 te2-1.interxion.core.enta.net (18.104.22.168) 17.625 ms 15.044 ms 13.440 ms
6 te4-2.telehouse-east.core.enta.net (22.214.171.124) 12.899 ms 13.128 ms 27.784 ms
7 lndgw2.arcor-ip.net (126.96.36.199) 16.813 ms 15.753 ms 16.703 ms
8 188.8.131.52 (184.108.40.206) 14.567 ms 20.992 ms 16.042 ms
9 * * *
10 * * *
Help please Vodafone.
11-03-2012 07:31 PM
Thanks for your post. The traceroute shows everything as should be, you've hit every connection and there's no latency.
If you have your Sure Signal serial number I can take a closer look at this for you. Please could you let me know your external IP address so I can check that it's whitelisted?
13-03-2012 09:17 AM
Spoke to tech support, we spent some time checking the static IP, firewall and ports on the router etc, gave the SS a full reset, now the two white lights flash for a few minutes and then go off completely. Not continually flash as before.
The serial number is : 40110937378
14-03-2012 02:26 PM
I can see that your Sure Signal hasn’t connected to the server in some time which would indicate either a port issue or an IP address issue.
So we can check the external IP address please can you PM me this directly if you don’t want to place it on a public forum and I will be able to get this checked for you.