Vodafone Sure Signal

[bulldog_winston]

I have moved house recently and now have a new ISP.  I have ammended th Sure Signal postcode on the web portal.

My Sure Signal was always a bit hit and miss at my old house, but I need it more than ever now.

I am just getting the power light on and the other 2 lights continually flash after hours and hours.  

I have opened up the appropriate ports on my Billion router and still nothing

My traceroute results are as follows :

traceroute to 212.183.133.181 (212.183.133.181), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 7.156 ms 4.062 ms 3.890 ms
2 9.9.9.9 (9.9.9.9) 16.070 ms 8.935 ms 9.962 ms
3 gi0-1.callflow-me19.router.enta.net (188.39.28.129) 13.578 ms 10.329 ms 14.508 ms
4 256.gi6-2.columbo.core.enta.net (188.39.26.113) 13.269 ms 25.383 ms 20.017 ms
5 te2-1.interxion.core.enta.net (78.33.141.5) 17.625 ms 15.044 ms 13.440 ms
6 te4-2.telehouse-east.core.enta.net (87.127.236.137) 12.899 ms 13.128 ms 27.784 ms
7 lndgw2.arcor-ip.net (195.66.224.124) 16.813 ms 15.753 ms 16.703 ms
8 85.205.116.6 (85.205.116.6) 14.567 ms 20.992 ms 16.042 ms
9 * * *
10 * * *

Help please Vodafone.

[Simon]

Hi bulldog_winston

Thanks for your post. The traceroute shows everything as should be, you've hit every connection and there's no latency.

If you have your Sure Signal serial number I can take a closer look at this for you. Please could you let me know your external IP address so I can check that it's whitelisted?

Thanks

Simon

[bulldog_winston]

Hi,

Spoke to tech support, we spent some time checking the static IP, firewall and ports on the router etc, gave the SS a full reset, now the two white lights flash for a few minutes and then go off completely.  Not continually flash as before.

The serial number is : 40110937378

Many Thanks

[bulldog_winston]

please email me for my external IP

[James]

Hi bulldog_winston,

I can see that your Sure Signal hasn’t connected to the server in some time which would indicate either a port issue or an IP address issue.

So we can check the external IP address please can you PM me this directly if you don’t want to place it on a public forum and I will be able to get this checked for you.

James