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16-07-2016 11:39 AM
Unable to add users to SureSignal via website. Error as follows:-
Sorry, there seems to be a problem.
We're working hard to fix the issue, so please try again later.: 500, 2004 - [1o2]
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The issue you’re experiencing: Unable to add additional users to SureSignal v2
What light sequence you're seeing: Solid red light, followed by solid white light to the right, and no light on the thrid icon.
Your speed test results from here. 18.64Mb down/ 16.8Mb up (via WiFi connect (vodafone.connect reports 76Mb down 20Mb up)
Your external IP address from here. 90.255.15.215
Your Sure Signal serial number: 40113101253
The results of a traceroute.
>traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 vodafone (192.168.1.1) 7.373 ms 6.632 ms 10.522 ms
2 host-212-158-250-34.dslgb.com (212.158.250.34) 56.196 ms 10.602 ms 10.231 ms
3 63.130.104.198 (63.130.104.198) 11.063 ms 11.460 ms 14.717 ms
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 *
18-07-2016 04:11 PM
At the time you were trying to add new users, we were investigating an issue which has now been resolved.
Please reset your Sure Signal and add the numbers again.
19-07-2016 02:28 AM
@DavidCD
Thanks for the response. SureSignal has been reset. Still not able to add users.
Sorry, there seems to be a problem.
We're working hard to fix the issue, so please try again later.: 500, 2004 - [1o2]
20-07-2016 04:51 PM
Since my last post, we've been made aware of a new issue which has been resolved.
More information can be seen on our statement and this may have been the reason you were unable to add numbers.
Please reset the Sure Signal and try again.
If you're still having difficulties, contact our Live Chat team so we can add these for you.
20-07-2016 05:33 PM
@DaveCD
Ok - will try.
I note this is directed at BT Broadband/ partners. I'm a Vodafone broadband customer, so does this apply?
20-07-2016 06:26 PM
@DaveCD
Still no joy I'm afraid. I have a solid red light a flashing white light next to it. The third remains unlit.
Thanks.
20-07-2016 07:38 PM
The light sequence you describe means the Sure Signal is still initislising which can take up to six hours.
So we can add the other numbers, contact our Live Chat team.
Although we use our own fibre optic newtork, we do use BT to provide service to your house from the exchange.
21-07-2016 05:41 PM
Still not working. Solid red, solid white and nothing on the third light.
Any ideas please?
Thanks,
Andrew
23-07-2016 04:34 PM
Have you added the other numbers using the help of our Live Chat team?
So we can check there isn't a fault with the Sure Signal, please connect this at another location such as at a friend or family members (preferably with a different ISP).