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Rank 2: First Poster
Posts: 27
Registered: ‎23-07-2010

Unable to add additional users

Hi support,

 

I am unable to add an addional vodafone user from my sure signal page....an error message 500, or something keeps displaying.

 

Are you able to assist by adding the vodafone number directly for me.?

 

Thanks

Nokk

Message 1 of 5 (896 Views)
Posts: 20,898
Registered: ‎14-08-2011

Re: Unable to add additional users

[ Edited ]

Hi,

 

Live Chat or Customer service on 191 should be able to help. 

 

There was a recent post where the person found adding a couple of numbers at once worked. 

 

Sonetines trying another Browser and or clearing the cache and cookies of the one your using helps. 

image.jpeg

 

Message 2 of 5 (895 Views)
Posts: 11,612
Topics: 385
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Ideas: 13
Solutions: 498
Registered: ‎06-05-2009

Re: Unable to add additional users

Assuming it was an HTTP 500 error message then there is an issue with the server rather than something on your computer. As @BandOfBrothers suggested contact Customer services who should be able to sort this for you and get the number added.

 

 

 

Message 3 of 5 (804 Views)
Rank 2: First Poster
Posts: 27
Registered: ‎23-07-2010

Re: Unable to add additional users

After trying 3 browsers and around 25 attempts, finally managed to add the number...which now has full signal 😊
Message 4 of 5 (734 Views)
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Posts: 20,898
Registered: ‎14-08-2011

Re: Unable to add additional users

Good to hear your now sorted.   Smiley Happy

image.jpeg

 

Message 5 of 5 (679 Views)
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