Unable to connect to Suresignal

[tinshwe]

I have current received a replacement Sure signal, Model 9361 Home cell. I plug it in and went through the installation process without any problem. My sure signal has a Power light on stable, System light on stable and Phone light is off. I don’t have any service signal on my iphone.

I know my iphone works with sure signal because I registered with another sure signal on the different location and manage to make calls. I have tried to follow the eForum to resolve the problem but without any success. Any help would be appreciated. Thanks 

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[tinshwe]

Hi Matt

Thanks for your response. I have looked at the Sure Signal troubleshooting thread.

My phone work with a Sure Signal on the another location (owner Alan Cowan/NE61 4EN) but not at my house (CA8 7DW).

Speed test          ping test                              43 ms

                                Download speed              6.84 Mbps

                                Upload speed                    .38 Mbps

Ping test              Line quality         B

                                Ping                       44 ms

                                Jiter                       1 ms

                                Unable to test packet lost

External IP address         31.185.206.244

IPV6 Address                     ::ffff:1fb9:cef4

Command tracert result

C:\Program Files\Microsoft SDKs\Windows Azure\.NET SDK\v2.1>tracert 212.183.133.

177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    96 ms    97 ms    97 ms  dsldevice.lan [192.168.1.254]

  2    43 ms    46 ms    48 ms  lo0-central10.pcl-ag07.plus.net [195.166.128.188

]

  3    96 ms    43 ms    43 ms  link-b-central10.pcl-gw02.plus.net [212.159.2.18

6]

  4    42 ms    43 ms    43 ms  xe-9-0-0.pcl-cr02.plus.net [212.159.0.218]

  5    53 ms    47 ms    42 ms  ae1.ptw-cr02.plus.net [195.166.129.2]

  6    44 ms    42 ms    42 ms  ae2.ptw-cr01.plus.net [195.166.129.4]

  7    47 ms    45 ms    45 ms  lndgw2.arcor-ip.net [195.66.224.124]

  8    44 ms    45 ms    45 ms  85.205.116.2

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

My Sure Signal Serial No is           40123540938 

[Retired-James · Accepted solution]

Hi tinshwe,

Everything looks fine with your setup but there is a location profile change that’s been detected.

I’ve updated this for you and also re-synced the Sure Signal.

Is it just the one iPhone that you’re having trouble, with because I can see that there is two numbers attached to it?

James

[tinshwe]

Hi James

Thanks alot It is working now