Unable to receive calls via sure signal

[Realist]

Hi,

From last week me and the wifes Iphone can make calls via out Sure Signal but not receive.

I have tried the reset function with no luck.

Serial No: 21223164654

Can someone have a look please or provide a fix.

Regards

[FelixDaHousecat]

seen this before.

i think the fix was to change postcode then change it back again after about 20 mins

let me know if it works

fdh

[Realist]

Thanks I'll try that now.

[Chazhaas]

I am having the same problem and so is my partner who is using a blackberry. If you have the answer please let me know.

[Realist]

Nope didn't work for me So I've turned it off and now in receiving calls ok. 

Come on Vodafone fix please. 

[Chazhaas]

Same here I have no turned mine off and am receiving calls but don't have much signal. I wish they would sort this out.

[Phil]

Hi guys,

So that we can assist you please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Phil

[Realist]

Nothing wrong with my broadband connection speed wise or anyother ping test.

Problem is Vodafones end and not my end.

Next!

[Realist]

Results:

Speed: 12.74Mbps Down and 0.76 Up.

Ping: 40ms

IP: 94.14.194.53

Tracert:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\xxxxx\xxxxx>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1   258 ms    <1 ms    <1 ms  xxxxxxxxx.xxxx [xxx.xxx.x.x]
  2     *        *        *     Request timed out.
  3    46 ms    47 ms    47 ms  ip-84-38-37-30.easynet.co.uk [84.38.37.30]
  4    46 ms    48 ms    47 ms  027808c3.bb.sky.com [2.120.8.195]
  5    42 ms    42 ms    42 ms  bu4.gr10.telon.uk.easynet.net [89.200.135.145]
  6    50 ms    47 ms    60 ms  AMDGW1.arcor-ip.net [195.69.145.123]
  7    59 ms    58 ms    60 ms  188.111.129.25
  8    74 ms    74 ms    73 ms  85.205.116.14
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\xxxxx>

Serial No: 21223164654

Regards

[Retired-Andy]

Hi Realist,  

Thanks for posting your results, apart from the initial 258ms trace on hop 1, there’s nothing there that would indicate any issues. Are you able to try the Sure Signal on a different network connection? I’ve checked your serial number on our systems and can see that it connected with our servers during the evening of 22/12/12. So we can make sure the Sure Signal is up to date, I’ve forced through a resync of your device.

To make sure the resync completes, can you perform a factory reset:-

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

Let me know how you go on.

Thanks

Andrew