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Unable to register new sure signal

Vpncrypto
2: Seeker
2: Seeker
Hi I order my new sure sign online and picked it up from my local Vodafone shop but when I go to add it to my online account it won't accept the serial number the device powers on fine and flashes the red light whilst the network and phone light remain on as far as I can tell the serial number isn't on vodafones list of serial numbers please help
1 REPLY 1

Retired-Ian_
Moderator (Retired)
Moderator (Retired)

Hi Vpncrypto,

 

There's a help video available.

 

It seems strange that the Sure Signal serial number isn't being recognised.

 

Please post back with the serial number, so we can check what's happening.

 

Thanks,

 

Ian