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Jenny
We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.
You need an online account so you can register and manage your Sure Signal.
You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.
We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.
Business customers:
If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.
Consumer customers:
You’ll receive a text or email to confirm that the Sure Signal is fully registered.
Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.
Check for planned maintenance:
Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.
Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.
Pending active:
If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.
All other issues:
If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:
- Exact error message
- Step by step instructions for how to recreate the issue
- Operating system
- Browser and browser version
Thanks,
Jenny
Hi Hartnetman,
Apologies for the delay in responding, we don't appear to have been alerted to your posts. Now that I'm here though, I'll be able to look into this for you. If you reply to the email I'm just about to send you then I'll be in touch as soon as I can.
George
eForum Team
Hi pricew1970,
Is the number you're looking to add a vodafone number? This is the most common cause of the error that you're seeing, as the Sure Signal only works with Vodafone numbers.
hartnetman - Are you still having issues or has this now been resolved? I want to make sure, as with anyone, that we get your issue sorted fully.
Dave
eForum Team
Hi iandickson
Thanks very much for your post on this.
So that we can take a look at this for you I'm going to send you an email over to the email address that you registered with. All you need to do is hit reply and fill in all of the information it asks for. We'll then get back to you as soon as we possibly can to get this sorted for you.
Thanks
Wayne
eForum Team
Hi huwjones66,
I can see that you have posted this twice, As I don't have any support in at this time of night I will get one of our day team to investigate this further for you and respond in your other thread.
James
eForum Team
