Hi toothpick134.
I've taken a look at your device, and can see that there are some error been created when you attempt to add an extra number. It is a Vodafone number you are trying to add I presume?
To get this quickly resolved I think it best to take a look at your account, so I've sent an email to your eForum registered email address, and if you can kindly complete and return this, I'll be in touch to assist further.
Regards
Trev
eForum Team
Hi crosbie,
Many thanks for letting me know about this exception.
I have to say, when I've added more than one number to my friend's Sure Signal in the past there's been no problem so it could be an error pertaining to your MyAccount registration, rather than it being the whole system at fault.
Is the number you're trying to add a number on Vodafone?
Is the number being added in international format, for example 447123123456?
Have all the fields been filled in for the names of the user of that number?
Are you able to add alternative numbers or is the same exception present on all attempts?
If you can get back to me with those answers then I'll be able to get this fixed for you.
Cheers,
Lee
eForum Team
Hi Davehig.
Welcome to the Vodafone eForum.
I can understand what you are trying to do here, but I can’t understand why you wish to do this????
The VSS (Vodafone Sure Signal) would need to be connected to a High Speed broadband connection to work, so I’m unsure why you’d want to connect a Mobile Broadband dongle if you already have a fixed high speed connection available?
This aside it should attach and work. It’s possible the SIM is dormant, but I’d need to look at the specific number on the network to see this, so I have sent you an email to allow me to get some further information from you. If you can kindly complete and return this, I will be happy to assist further in this matter.
Regards
Trev
eForum Team
Hi RUFFORD,
I must admit that this is a strange one however so we can look into this for you please can you confirm the following;
Are the additional users that you are trying to add direct Vodafone numbers? (not numbers from ASDA etc)
Also, please can you post your Sure Signal serial number so that we can check for any failures in the registrations of the numbers.
Once we have this we will be able to follow this up for you.
James
eForum Team
