Unregister a sure signal

[JimH234]

Hi

Sure signal serial number 42152190700

I bought a sure signal box for my wife when she worked on contract with Manchester university. The university provided the phone. After purchase the university registered the phone so it could be used with the sure signal device

my wife has now completed her contract and returned the phone to the university. We have asked them to unregister the device but they have not done so.

is it possible for you to unregister the phone from my sure signal device so that I can pass it he device to a friend who wants to register his phone

[BandOfBrothers]

Hi @JimH234

To protect the sure signal only the original owner / administrator of the sure signal can de register it. 

If a person no longer have an account then they would have to contact customer service via 191 or live chat to request this. 

How-do-I-change-the-owner-of-a-Sure-Signal.

How-do-I-manage-people-that-use-my-Sure-Signal.