Vodafone Sure Signal

[adasko2319]

Dear all, i wonder if you can help me, im trying to unregister my sure signal.

As im not the vodafone costumer anymore, i have decided to hand over box to my friend.

I did send two emails to vodafone with my request, but i have no response at all.

My vodafone sure signal serial number is 21230026367.

Thank you.

[Nabs]

hi adasko2319,

One of the Tech Team should be able to get in contact with you and arrange for this to be done.

Just to note for security reasons you must be the original owner of the Sure Signal.

[adasko2319]

I believe im still registered user of the box, but in not vodafone costumer anymore. Can the Tech people cintact me through the this forum???? Thank you

[Nabs]

adasko2319,

Yes they will be able to message you through the forum.

[James]

Hi adasko2319,

Many thanks for your posts and your emails.

I have taken a look at these for you and can confirm that your Sure Signal has now been deregistered.

If you have any problems please let me know.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[CMT]

I have a similar problem having just moved from Vodafone but not unregistering the Sure Signal before the account was closed. I have seen on one thread that this needed to be done before the account was cancelled or one of the Tech Team would need to do it. Having mailed the Vodafone Customer Services, the advice I have received is that the VSS would automatically be unregistered once the account was cancelled. Can someone verify which is correct please? As I no longer need the VSS I would like to sell it on but don't want the new owner to have any problems; I want them to be able to plug it in and register without issues. Happy to e contacted by one of the tech team to clarify. Thanks.

[James]

Hi CMT,

Unfortunately the Sure Signal won’t automatically deregister but the online account will no longer exist for you to be able to access the option to deregister it.

However, you don’t need to worry as providing you can pass security ion your old Vodafone account we can then deregister the unit for you.

So we can do this I have sent you a quick PM, please follow the instructions ion the PM and one of our team will be able to pick this up for you.

You can find your PM inbox here.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.