Vodafone Sure Signal

[simagee]

When did you first notice these symptoms occurring? Day 1 - 19 July 2011

Serial Number: 40112302621

ISP  BT with 6Mbps signal

Router manufacturer  BT

Router model  BT Home Hub 2.0

Router firmware version (if you don't know then please contact the router manufacturer for this information) Version 8.1.H.J (Type A)

How many devices are connected to the Sure Signal? One - HTC Palm Treo

Are the symptoms at all times or can you confirm they occur at certain times of the day? All day

[BenJ]

Hi simagee

Thanks for your details, I have attached these to the investigation into bandwidth use, so far we have 2 customers showing the same symptoms.

The interesting thing is you’re both using the same router with the same firmware. I'm not pointing any fingers here as we need to wait for our findings on this but I am wandering if it’s more than a coincidence. I'm trying to track down a home hub 2.0 user who isn’t having these problems to see what firmware version they have.

 

Thanks

BenJ
eForum Team 

[Tom]

Hi Everyone,

Just to let you know, I've edited Ben's post above slightly as it contained some information which might not help regarding hub firmware. We continue to look into this.

Thanks,

Tom

[Roger3596]

VSS 1 Serial no. 21227732993
ISP is BT
BT Home Hub 3. Problem started on BT Home Hub 2 in March.
Router firmware - no idea
max of 2
Speed surges after the hub was reset or BT did a fix to about 2mb and then gradually over a few days would decrease to at worst 8kbps. Bizarrely I also found that sometimes if I made an outgoing call on the landline where it was answered this would clear the blockage and the BB speed would return to it's max immediately.
Since VSS disconnected got steady 2mb and no issues.
Problem started in March 2011

[Lee]

Hi there Roger3596,

Thanks for the information so far.

Is there any possibility you can find out the router firmware version, maybe from BT?

Could you also let me know whether this is intermittent or constant?

Once I have this information I can pass it on

Cheers,

Lee

eForum Team

[simagee]

Hi Lee,

Any ijdea how long we will have to wait?

Have a £50 VSS that is not being used here and still no signal.

Thanks

Simon

[Wayne]

Hi simagee

I’m afraid we’re not sure of how long this will take. It will depend on what the actual issue is and how long it takes to figure out, but rest assured, we’ll keep you updated as soon as we hear anything.

Thanks

Wayne

eForum Team

Want to give feedback about me?

You can do so here

[simagee]

Could you advise of the returns policy as I would rather have £50 than a box that does not work.

May I suggest that you make a note to other potential buyers about this problem as I would hate to find out that you knew about this problem when Ibought the box.

Am not suggesting you did, just that you should let other people know prior to purchase now that you do know.

[Lee]

Hi there simagee,

I'm sorry that this is not yet resolved.

I'll get an email out to your registered eForum address. If you can reply to that email we'll have a look at your options.

Cheers,

Lee

eForum Team

[mikeyscott]

Quite interesting this thread. I'm with Sky and have no problems at all, I've run download test from my PC etc. made a call etc. no probs etc.

I was downloading Sky content last night, downloading backtrack ISO at 2GB ish and on the phone via VSS. Again no probs.

I'd be surprised if the router has QOS on it, is it not the typical packet shaping/throttling via the ISP?

[simagee]

QOS?

[Bobbin]

QoS = Quality Of Service

QoS is the set of techniques to manage network resources, by managing the delay, delay variation (jitter), bandwidth, and packet loss parameters on networks, in effect parameters to guarantee a certain level of performance.

[simagee]

Hi,

I have still not been able to use my VSS.

Is there absolutely nothing Vodafone can do?

[simagee]

COULD SOMEONE PLEASE GET BACK TO ME.

Am amazed there is no solution.  

[Lee]

Hi simagee,

Thanks for your post. I'm sorry it's taken us this long to reply to you.

To be honest, the only thing I can suggest is a replacement. Please reply to my email and we'll facilitate this for you.

Cheers,

Lee

[mikeb2me]

Hello - what is the answer to this issue?I have had a second warning from BT that I have used 7GB in 3 weeks. This isn't possible with the data usage from email as we don't download any large files or stream media. I rteckon based on average data usage over the past 5 years taken from my ISP the sure signal is using 1.5 GB per week which is clearly ridiculous. How do i stop it being so greedy?

[Wayne]

Hi mikeb2me and welcome to the eForum

I’m sorry to hear that you are having problems with this too. Have you tried everything on this thread? Especially the first page?

Have you tried moving the Sure Signal down the priority list on your router?

If you have and you’re still having problems please can you reply with the information that Lee asks for at the end of the first page?

Please let me know and we’ll be happy to help you further.

Thanks

Wayne

[Kevin_S]

Did you ever get a solution to this problem.  I gao a SureSignal box this week and have the same issues.  I only receive about 2mb Boradband speed normally as I live in a rural area.  However, onece SureSignal is connected, I am completely nable to use the broadband - all sites timeout.  I've also has to reset my BT wireless router as connections completely drop out i.e. no ability to print etc.

The Vodafone signal is great when its connected but that's no good if I can't do any work on the web.  It seems I have the following choices -

- vodafone signal but no internet access

- internet access but no vodafone signal

- change mobile supplier - Orange, O2 and others provide good coverage in our area (expensive as I have multiple handsets on different deals and end dates)

- install secondary broadband connection (expensive option)

- hope Vodafone can resolve - seems unlikely based on other forum entries - but all fingers are crossed

[DaveCD]

Hi Kevin_S

We have been aware that while maintenance has been carried out this week users have been unable to register new devices, please can you let me know if you are still experiencing difficulties.

If you are I’d like to help to resolve this VSS (Vodafone Sure Signal) issue for you, but to do this I will need to take some further information from you.

Can you post the following results to this thread?

 Speedtest and Pingtest.

Your IP address.

Traceroute.

• On a PC / Laptop :
• Click on Start  and select Run
• Type CMD into the Run box and press enter/click ok
• A black box will appear.
• In this box type tracert 212.183.133.177    press Enter
• Paste the output of this command into your reply.

And finally, your VSS serial number.

Many Thanks

DaveCD

eForum Team

[rm4]

Hi

I am having similar issues and here are the results of my tests.

With my VSS powered off:-

1.43 download

0.57 upload

73ms ping

With my VSS powered on:- 

0.79 download

0.18 upload

355ms ping

Trace results

tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 89 ms 76 ms 53 ms 192.168.0.1
2 91 ms 145 ms 75 ms cr2.emswadl.uk.easynet.net [87.87.254.185]
3 113 ms 121 ms 73 ms 87.87.153.65
4 74 ms 102 ms 96 ms 89.200.131.181
5 82 ms 94 ms 83 ms bu4.gr10.telon.uk.easynet.net [89.200.135.145]
6 142 ms 92 ms 116 ms AMDGW2.arcor-ip.net [195.69.144.123]
7 111 ms 109 ms 158 ms 92.79.213.141
8 112 ms 193 ms 121 ms 85.205.116.2
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

VSS serial number is - 40121038109

Regards