V2 Both lights flashing

[omegacd20]

Hi There

Up until tonight my Sureignal V2 was working fine. Now the two lights are flashing. The serial number is 40111028839. I have tried resetting it but with no luck. Any help would be appreciated

Thanks

Allan

[omegacd20]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Allan>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 7 ms 7 ms host-2-103-162-1.as13285.net [2.103.162.1]
3 12 ms 34 ms 11 ms host-78-151-229-21.as13285.net [78.151.229.21]
4 13 ms 12 ms 12 ms host-78-151-225-124.static.as13285.net [78.151.2
25.124]
5 18 ms 18 ms 18 ms host-78-144-8-41.as13285.net [78.144.8.41]
6 32 ms 19 ms 20 ms lndgw2.arcor-ip.net [195.66.224.124]
7 20 ms 18 ms 19 ms 85.205.116.10
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Ben_H · Accepted solution]

Hi Allan,

Thanks for posting. Your traceroute all seems normal. Looking at your Sure Signal serial number I can see it last connected to our servers last night around 19:33.

Could you post me your IP address and the results of your speedtest too if you're still having issues? Our Sure Signal Troubleshooting thread shows you how to get these.

Cheers, Ben