V2 SS won't connect

[stevehunt100]

SS s/no 40110908536 is registered with my account now but won't connect.  Red light steady but two white lights just keep flashing.  I have reset SS and waited over 24 hours but no change.  My firewall has all the necessary ports open and addresses allowed.

Tracert:

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms  192.168.0.100  

2     *        *        *     Request timed out.  

3    72 ms    82 ms    62 ms  ip-89-200-132-110.ov.easynet.net [89.200.132.110 ]  

4    98 ms    61 ms    94 ms  te0-6-0-2.er10.thlon.ov.easynet.net [89.200.134. 213]  

5    69 ms    77 ms    82 ms  195.50.122.113  

6   107 ms    89 ms    98 ms  195.50.122.66  

7   107 ms     *      107 ms  85.205.116.14  

8     *        *        *     Request timed out.  

9     *        *        *     Request timed out.  

10     *        *        *     Request timed out.  

11     *        *        *     Request timed out.  

12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out.

Trace complete.

C:\Windows\system32>

[Retired-Andy]

Hi stevehunt100,

The lights you are seeing show that the Sure Signal is downloading a profile from our servers.

This can take up to 6 hours to complete and if it’s interrupted, will start from scratch again.

I’ve checked your serial number and can see it connected to our servers at 01:50 this morning, is everything now working for you?

Cheers,

Andrew

[stevehunt100]

Nope still flashing...

[stevehunt100]

and still flashing......................

[stevehunt100]

ans stiiiiiiil flashing!

[stevehunt100]

any better ideas than waiting another 6 hours?  STILL flashing.

[Retired-Andy]

Hi stevehunt100,

Your Sure Signal connected to our servers at 02:20 today.

It’s unusual that you’re still seeing the flashing lights.

Who is your ISP and what router are you using?

Can you also check the cabled connections between the Sure Signal and your router; are they all solid?

Also, do you have the option of trying a different Ethernet cable?

Can you also provide the following information:-

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.

Cheers,

Andrew

[stevehunt100]

Hi

176.249.225.22 but it's dynamic so it'll change in a few days.  It's been the same for over 24 hours now though.

Draytek 2820

Sky broadband

From your test sites:

Download 2.6 Mbps

Upload 0.57 Mbps

ping  21ms, 0 packets lost, 0 jitter.

I've just changed the ethernet cable but it seemed solid.

I,e re-done the tracert:

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.100   2     *        *        *     Request timed out.   3    22 ms    25 ms    22 ms  ip-89-200-132-110.ov.easynet.net [89.200.132.110 ]   4    23 ms    25 ms    23 ms  ip-84-38-37-187.easynet.co.uk [84.38.37.187]   5     *        *        *     Request timed out.   6    39 ms    35 ms    35 ms  195.50.122.66   7    38 ms    38 ms    39 ms  85.205.116.10   8     *        *        *     Request timed out.   9     *        *        *     Request timed out.  10     *        *        *     Request timed out.  11

Thanks

Steve

[stevehunt100]

my ip changed to 176.248.127.75 during the night

still flashing

[stevehunt100]

Same question again from above...:-

SS version 2 s/no 40110908544 won't even reset.  All I get is red power light.  When turning on power, the 3 lights flash briefly and then just the red power light stays on.  I've tried holding the rest button down for at least a minute but nothing flashes.  Is it dead?