V3 Sure Signal Stopped Working

[Skully81]

FOr almost 3 weeks our business sure signal has not been working. I have spoekn with a lday on the helpdesk about 7 to 10 days ago who advised me that they had reset the box, leave it 6 hours or so and then try it again. Needless to say I have tried this and its not worked.

So, having seen this forum, I am now posting this with all the details asked. This does seem to be a common issue on here at the moment so any help would be great.

Flashing Power Light, no light then next 2 light solid red/orange

Ping is 15ms

Download is 23.91

Upload is 2.78

IP is 81.134.12.189

Serial number 40134978358

Traceroute 

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  BTBusinessHub.home [192.168.1.254]

  2    10 ms    10 ms    11 ms  host81-135-160-1.in-addr.btopenworld.com [81.135.160.1]

 3    11 ms    10 ms    11 ms  213.120.178.141

  4    12 ms    11 ms    11 ms  213.120.177.98

  5    11 ms    11 ms    11 ms  217.41.168.169

  6    25 ms    29 ms    28 ms  217.41.168.107

  7    17 ms    21 ms    18 ms  109.159.249.76

  8    20 ms    19 ms    17 ms  core3-te0-0-0-19.faraday.ukcore.bt.net [109.159.249.43]

  9    24 ms    19 ms    16 ms  peer6-BE7.telehouse.ukcore.bt.net [213.121.193.179]

10    12 ms    12 ms    11 ms  166-49-211-228.eu.bt.net [166.49.211.228]

11    11 ms    11 ms    11 ms  166-49-211-254.eu.bt.net [166.49.211.254]

12     *        *        *     Request timed out.

13     *        *        *     Request timed out.

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *        *     Request timed out.

17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

19     *        *        *     Request timed out.

20     *        *        *     Request timed out.

21     *        *        *     Request timed out.

22     *        *        *     Request timed out.

23     *        *        *     Request timed out.

24     *        *        *     Request timed out.

25     *        *        *     Request timed out.

26     *        *        *     Request timed out.

27     *        *        *     Request timed out.

28     *        *        *     Request timed out.

29     *        *        *     Request timed out.

30     *        *        *     Request timed out.

Trace complete.

Thanks, Chris.

[BandOfBrothers]

Hello @Skully81

This eforum is owned and monitored by Vodafone U.K. We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name. All posts are read by them.

Hang in there and I'm sure they'll be in touch. 

Link > Vodafone Sure Signal FAQs.

[Retired-EricChe]

@Skully81

Please double check the ports are configured as below:

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

Ports and Protocols:

8 – TCP/UDP                 (All routers)

50 – TCP/UDP               (All routers)

53 – TCP/UDP               (Virgin Super Hubs)

67 – UDP                      (Virgin Super Hubs)                                                    

68 – UDP                      (Virgin Super Hubs)                                        

123 – UDP                    (All routers)     

500 – UDP                    (All routers)     

1723 – TCP/UDP           (BT Home Hubs)          

4500 – UDP                   (All routers)     

33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

We’re unable to support router support, if it’s still not working please speak with BT.