V3 Suresignal reboot questions

[JEDi]

Hi,

Our suresignal version 3 stopped working this morning. I followed the instructions to reset. First I had a solid red and a flashing white internet light. Now, after 3 hours, I have a flashing red signal, an orange internet light and orange telephone light (the far right one). What is the correct lighting sequence for a successful reboot and how long should it take as I have had no signal all day on my phone and I'm trying to work from home. 

[BandOfBrothers]

Hello @JEDi

This may help. 

Vodafone-Sure-Signal-troubleshooting.

I've also read that unplugging for a couple of hours can help. 

Vodafone Sure Signal FAQs.

[JEDi]

Hi I looked at the GAQs. Nothing suited the problem I had or gave an answer. 

[BandOfBrothers]

Ok. 

In the first link is an 'Issue Not Listed' option where you can use a template to run a traceroute and post your findings here for a member of the Tech Team to look it over. 

And or call Customer service on 191 or use Live Chat for them to take a look for you.