V3 VSS No 3G

[mooneym20]

This is a new replacement V3 VSS to replace the previous V3 VSS that stopped working. Phone will not connect.

Power Light Solid

Internet Light Solid

In Use Light Blank

Phone is a BB Classic. It will not pick up the 3G signal from the VSS, VSS registered to my account etc. Phone set to 3G only, even in manual does not pick up signal.

Same as most other recent V3 VSS problems. Can you Update/Re-Sync or whatever needs to be done to restore signal please. Clicked on troubleshooting link Click here if all lights are fine, but you don’t have any 3G signal. - Topic not found...

Cheers.

[ChazzD]

@mooneym20

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[mooneym20]

Good evening,

The orgional troubleshooting guide for no 3G signal directs to topic not found. An updated version elsewhere on this forum says to speak to live chat.

the SureSignal IS connected to Vodafone, a trace route IP directs to the vodafone server I am reluctant to post my own IP details on a public forum.

i note this is a common issue with other V3 VSS which appeares to be resolved with an update or resync, 

could you  humour me and do those first or continue troubleshooting via email please.

Cheers

[sventhebrit]

Hi There - do any phones connect to the SS. Mine appeared to be working fine (lights the same as yours) but none of the phones were picking up 3G. I managed to get mine working yesterday by unplugging, press and hold the reset button on the bottom whilst plugging in (I held reset button for about 15 seconds after plugging in). All lights go out and then after a few seconds I got the Red Power light and then a pulsing white light. It took 2-3 hours to reconnect but after that my 3G was back and all phones connect.
Regards
Steve

[rnm]

I am having the same problem with V3 of the Sure Signal. It has worked OK for a few eeks and suddenly stopped. My data:

Solid red power light; next two lights solid white indicating 'ready'

Ping 15ms; down: 27.88; up: 3.26

IP: 86.168.67.243

VSS serial: 42152644359

Traceroute results:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Roger>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  BTHomeHub.home [192.168.1.254]
  2    10 ms     9 ms     9 ms  217.32.145.1
  3     9 ms     9 ms     8 ms  217.32.145.46
  4    14 ms    16 ms    13 ms  212.140.235.138
  5    13 ms    13 ms    16 ms  217.41.169.245
  6    14 ms    13 ms    15 ms  213.120.179.83
  7    13 ms    13 ms    13 ms  acc2-10GigE-11-3-0.sf.21cn-ipp.bt.net [109.159.251.227]
  8    25 ms    26 ms    34 ms  core2-te0-0-0-6.ealing.ukcore.bt.net [109.159.251.159]
  9    25 ms    33 ms    24 ms  host213-121-193-148.ukcore.bt.net [213.121.193.148]
 10    24 ms    24 ms    25 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    23 ms    26 ms    22 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Finally, I set my HTC One phone to 3G only but that made no difference.

Help please!

[Retired-Charles]

@rnm - Your traceroute results look fine and the lights that are showing, indicate that the Sure Signal is ready.

I've resynched the Sure Signal, so please leave it connected for 24 hours.

[rnm]

Thank you for a prompt response. It is working again today. Hooray! But have we any idea what causes these 'unprovoked' outages and how they might be prevented? If we could sort that, it would obviously save an awful lot of time and bother, not to mention purple language (mostly directed at Vodafone...)