V3 awful compared to V2......

[adamross100]

I have been a Suresignal user for many years.  I had a V1 box, which after lots of use was changed for a V2 when that came out.  That box worked great until I started having power supply issues.  At this point the V3 had come out and so I got one of those.

Ever since I got the V3 I have had issues with regular disconnects, orange flashing lights etc.  I have had frequent calls with support to try resolve the issues (restarts, resyncs etc) and at one point even had the box replaces by the store from which I got it.  The issues however have remained, and every day I have to manually reset the box at least twice.

I got so fed up the other day, that I reinstalled the old V2 box - and guess what, other than the power cutting out occasionally (as per old issues), there has not been a signal drop in service.

How can there be such a huge deterioration in performance with the supposed newer and better device?

Thanks

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[adamross100]

Hi

I have been through teh troubleshooting stuff before and nothing helped.  I have supplied the info you request (when dealing with the issues originally) ........results as below...

FYI - currently the V3 box is disconnected, as I m using the V2 instead

For reference the working V2 box serial is: 40112832205

Suresignal v3 Serial: 40133472106

Download: 124.58 Mbps

Upload: 11.55 Mbps

Ping: 33 ms

Jitter: 2 ms

External IP: 82.22.113.70

Traceroute:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 0.826 ms 1.479 ms 1.297 ms
2 10.34.176.1 (10.34.176.1) 8.286 ms 8.800 ms 6.717 ms
3 manc-core-2b-ae3-2743.network.virginmedia.net (86.28.65.173) 11.773 ms 7.376 ms 9.167 ms
4 manc-bb-1c-ae18-0.network.virginmedia.net (82.15.206.249) 9.193 ms 7.453 ms 9.229 ms
5 manc-bb-1d-ae2-0.network.virginmedia.net (62.253.174.93) 9.194 ms
brhm-bb-1b-et-400-0.network.virginmedia.net (62.253.175.69) 12.783 ms 11.252 ms
6 brhm-bb-1c-ae9-0.network.virginmedia.net (62.253.174.129) 10.533 ms
brhm-bb-1c-ae7-0.network.virginmedia.net (62.253.174.102) 12.581 ms 11.384 ms
7 * * *
8 lndgw2.arcor-ip.net (195.66.224.124) 19.382 ms 16.522 ms 20.774 ms
9 85.205.116.6 (85.205.116.6) 14.636 ms 16.168 ms 17.154 ms
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[Retired-Kay]

Hi adamross100, 

The Sure Signal was running an old firmware version which is more than likely causing the issue. 

I've sent a new version through, this can take 24 hours to install. Please don't unplug or reset the box for the next 24 hours. 

Thanks, 

Kay

[adamross100]

Thanks Kay

I dont actually have the V3 box plugged in at all at the moment (V2 is running).....

Is there any issue in me running both boxes? and do you need me to let you know once I have plugged in so that you can re-send the firmware update?

UPDATE: I have plugged in the V3 box now and it is still trying to sync

Thanks

Adam

[adamross100]

The box has now completed syncing and is online.  Please can you check that the firmware has been updated?

[Retired-Simon]

Hi adamross100

The Sure Signal V3 now has updated firmware.

Is everything running okay still?

Thanks

Simon