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Solution

VSS Stopped Working again

VSSAK
4: Newbie

Hello, my Sure Signal v3 recently stopped working again

 

None of the registered phones connect to the VSS

Red Light - Solid - Next 2 Lights White Solid - 3rd Light - Never Comes on

 

All help appreciated...

 

Speed Test from http://www.speedtest.net

Download 23.64Mbs

Upload 16.28Mbs

 

Ping Test from http://www.pingtest.net

Packet Loss 0%

Ping 36ms

Jitter 5ms

 

External IP Address from http://www.whatsmyip.net

90.255.100.130

 

Traceroute

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  vodafone (192.168.1.1)  5.846 ms  2.615 ms  2.390 ms

 2  host-212-158-250-32.dslgb.com (212.158.250.32)  11.853 ms  10.046 ms  13.176 ms

 3  vfuk-gw1.bkl.cw.net (195.2.23.34)  14.856 ms  14.077 ms  13.195 ms

 4  ae20-100-xcr1.bkl.cw.net (195.2.23.33)  18.313 ms  17.990 ms  18.274 ms

 5  * * *

 6  * * *

 

 

Serial number 40134961974

Registered on 12/04/2014

 

 

4 REPLIES 4

Rahim
Moderator (Retired)
Moderator (Retired)

@VSSAK Please accept our apologies for the delay in getting back to you. 

We can see you've recently made a connection with your Sure Signal and you're up to date on our server. 

If you're still having trouble, please let us know and we'll help. 

VSSAK
4: Newbie
Hello Rahim, my VSS continues to be very intermittent and is still not working

Appreciate all your help

Andy

Rahim
Moderator (Retired)
Moderator (Retired)

@VSSAK I've resynced your Sure Signal to obtain a more stable connection. 

Please allow up to 6 hours for your Sure Signal to reconnect to our server and to start fully working again. 

Thanks Rahim, everything seems to be working fine again now.

 

Full signal on all devices in the house.


Thanks for all your help

 

Andy