VSS V1 not working

[sarahcann]

Hi, we have had a sure signal for a few years and it used to work fine, but when we added another vodafone number to it recently I noticed it didn't pick up a 3G signal, I hadn't really noticed it on my phone as I use wifi at home, and the Vodafone signal is just about enough to make a call on GPRS, but I think the VSS has not worked for some time, maybe since we moved from Demon as our ISP to BT Infinity.  I have tried all the troubleshooting on the forum, even swapped out the BT Home Hub (I've tried version 3, version 4 and Business v3) and am currently running on my Draytek 2820vn. The VSS used to work on this originally.  I have tried unregistering and re-registering the VSS from my account, and it shows as registered.  On the VSS itself I have tried resetting numerous times, but the only lights I get are the power one on solid, and occasionally light 4 will slow flash for a while then stop again. I have opened all the ports on the Draytek too, even though I didn't do this originally.

Speedtest results here: http://www.speedtest.net/my-result/3272022707

Pingtest here: http://www.pingtest.net][IMG]http://www.pingtest.net/result/92657946.png

My IP addres is: 81.133.34.179 (this is fixed)

C:\Users\sknight>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     5 ms     3 ms     4 ms  192.168.1.1
  2    22 ms    34 ms    32 ms  host81-148-0-1.in-addr.btopenworld.com [81.148.0
.1]
  3    22 ms    22 ms    32 ms  213.120.178.141
  4    33 ms    23 ms    23 ms  213.120.177.98
  5    31 ms    21 ms    19 ms  217.41.168.65
  6    84 ms    23 ms    24 ms  217.41.168.107
  7    19 ms    19 ms    19 ms  acc2-10gige-0-0-0-0.l-far.21cn-ipp.bt.net [109.1
59.249.120]
  8    25 ms    31 ms    29 ms  core2-te-0-15-0-15.faraday.ukcore.bt.net [109.15
9.249.21]
  9    23 ms    26 ms    26 ms  host213-121-193-109.ukcore.bt.net [213.121.193.1
09]
 10    24 ms    22 ms    23 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    22 ms    21 ms    21 ms  85.205.116.10
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

I wonder whether my VSS has been suspended? Serial number is 21197074152

Thanks

Sarah

[Retired-Dave]

Hi sarahcann,

The Sure Signal last connected with our servers on 22 January. It hasn't been suspended, and the results you've posted there all look OK.

To start with, try this amended reset for me:

• Unplug the ethernet cable from the Sure Signal
• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

With the changes you've mentioned, I'd also check the ports and IP ranges needed are still set up correctly.

Ports to be opened for forwarding:

 - 8

 - 50

 - 123

 - 500

 - 1723

 - 4500

IP ranges allowed on the router & firewall:

212.183.133.177-179

212.183.133.181-182

212.183.131.128-191

Dave

[sarahcann]

Hi Dave

Have done the reset as suggested, and confirmed that all the ports are open on the router (which at present is BT business home hub 3) I can't see any way of specifying the IP address ranges as requested. Yesterday I was using my draytek 2820 router instead of the BT one and I could see traffic from the VSS through to Vodafone servers. The VSS has a reservation on my DHCP server and the lease is active

The light sequence on the VSS since the reset has been the power light on steady, not a lot else, apart from an occasional flash of 1,2,3,4 and back to steady 1. The activity on the Ethernet port seems strange, the green light is solid, but the flash sequence on the orange led looks very slow, not the usual rapid sequence of data transfer I would normally expect looking at other ports on the network.

Cheers

Sarah

[Retired-Dave]

Hi sarahcann,

I'd agree about the Ethernet port. Are you able to try the cable in a different socket of the router?

Alternatively, try swapping the cable, just in case this has developed a slight fault.

I'd also check that "IPSec Passthrough" is activated on the Home Hub, as this has been seen to help in some cases.

Dave

[sarahcann]

Hi Dave

Put in a new cable to a different port, there is no IPSec pass they onthe business hub setup, but there is a
N IPSec-Ike firewall rule which I assigned to the vss IP address, but looking at the logs it only opened port 500 which I already had open anyway. Reset the hub again, power light on steady, light 4 flashed for a while then back to just the power light 😞 light 4 flashing again now. If I look in the logs on the router I can see no traffic coming or going from the vss IP address

Cheers

Sarah

[Ben_H]

Hi Sarah,

Thanks for the update.

When speaking with your ISP, have they confirmed that the ports have been opened successfully? Have you also checked to see if there are any firewall settings that could be preventing the Sure Signal completing setup?

One thing you could do would be to connect it to a standard internet connection for an hour or so. This will help push the setup through without being stopped by any parameters set up by the business internet connection. I don't know if taking it to a friend or relatives to do this is an option for you?

Cheers, Ben

[sarahcann]

Hi

Not had a chance to try another broadband line, will do over the weekend.  One thing I noticed about the BT Business Infinity is that the MTU is set to 1492, not 1500 as you recommend.  1492 is the maximum they allow, will this cause issues?

Cheers

Sarah

[sarahcann]

Woohoo, got in tonight after being away overnight and its working  My Galaxy S4 Zoom connects and makes calls 🙂

My husband's Blackberry Bold seems to ignore it though, even though it has been configued in the user list.

Cheers

Sarah

[sarahcann]

Blackberry now working as well, switched it from using 2g + 3g to 3g only and it picked up the signal straightaway.  Switched it back to 2g + 3g and all is good.

Question is, why did it start working when I hadn't changed anything on the router for days?

[Retired-Dave]

Hi sarahcann,

It could be down to an update by your service provider or simply something slowing the connection which has been cleared.

Great to see it's working. You know where we are if you have any further issues.

Dave