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Solution

VSS V3 Stopped Transmitting 3G

wilkopaul
2: Seeker
2: Seeker

‎01-10-2015 02:40 PM

Hi, A few days ago our VSS V3 stopped tramsitting 3G, we have a second VSS which is a V1 stil working ok. Have tried resets etc but still not working.

 

Ping 30ms

 

Trace Route

 

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 1 ms BTHUB3 [192.168.1.254]
2 15 ms 13 ms * 217.32.99.122
3 14 ms 13 ms 14 ms 217.32.99.193
4 21 ms 20 ms 20 ms 213.1.69.46
5 24 ms 24 ms 24 ms 217.41.169.103
6 20 ms 22 ms 21 ms 213.120.180.169
7 22 ms 24 ms 21 ms 217.41.169.109
8 21 ms 21 ms 20 ms acc2-xe-0-0-3.sf.21cn-ipp.bt.net [109.159.251.207]
9 27 ms 27 ms 26 ms core1-te0-13-0-2.ealing.ukcore.bt.net [109.159.251.9]
10 81 ms 27 ms 26 ms peer1-xe0-0-0.telehouse.ukcore.bt.net [109.159.254.96]
11 45 ms 31 ms 90 ms lndgw2.arcor-ip.net [195.66.224.124]
12 27 ms 27 ms 27 ms 85.205.0.93
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Dad>pathping 212.183.133.181

Tracing route to 212.183.133.181 over a maximum of 30 hops

0 Dad-PC.home [192.168.1.108]
1 BTHUB3 [192.168.1.254]
2 217.32.99.122
3 217.32.99.193
4 213.1.69.46
5 217.41.169.103
6 213.120.180.169
7 217.41.169.109
8 acc2-10GigE-9-3-0.sf.21cn-ipp.bt.net [109.159.251.223]
9 core2-te-0-13-0-11.ilford.ukcore.bt.net [109.159.251.185]
10 peer1-xe3-0-1.telehouse.ukcore.bt.net [109.159.254.219]
11 lndgw2.arcor-ip.net [195.66.224.124]
12 85.205.0.86
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Dad-PC.home [192.168.1.108]
0/ 100 = 0% |
1 2ms 0/ 100 = 0% 0/ 100 = 0% BTHUB3 [192.168.1.254]
0/ 100 = 0% |
2 15ms 0/ 100 = 0% 0/ 100 = 0% 217.32.99.122
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% 217.32.99.193
0/ 100 = 0% |
4 22ms 0/ 100 = 0% 0/ 100 = 0% 213.1.69.46
0/ 100 = 0% |
5 25ms 0/ 100 = 0% 0/ 100 = 0% 217.41.169.103
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% 213.120.180.169
0/ 100 = 0% |
7 22ms 0/ 100 = 0% 0/ 100 = 0% 217.41.169.109
0/ 100 = 0% |
8 24ms 0/ 100 = 0% 0/ 100 = 0% acc2-10GigE-9-3-0.sf.21cn-ipp.bt.net [109.159.251.223]
0/ 100 = 0% |
9 29ms 0/ 100 = 0% 0/ 100 = 0% core2-te-0-13-0-11.ilford.ukcore.bt.net [109.159.251.185]
0/ 100 = 0% |
10 29ms 0/ 100 = 0% 0/ 100 = 0% peer1-xe3-0-1.telehouse.ukcore.bt.net [109.159.254.219]
0/ 100 = 0% |
11 30ms 0/ 100 = 0% 0/ 100 = 0% lndgw2.arcor-ip.net [195.66.224.124]
100/ 100 =100% |
12 --- 100/ 100 =100% 0/ 100 = 0% 85.205.0.86

Trace complete.

 

Any suggestions please.

Thanks,

Paul

0 Thanks
8 REPLIES 8

Retired-Wayne
Moderator (Retired)
Moderator (Retired)

‎02-10-2015 03:09 PM

Hi

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks,

Wayne

0 Thanks

wilkopaul
2: Seeker
2: Seeker
In response to Retired-Wayne

‎02-10-2015 07:43 PM

Hi, so i plugged in the AC adaptor of our V1 into the AC socket of the V3 and then connected the LAN cable from the V1 into the PC connection on the V3 and within minutes the V1 was working ok. I guess the V3 has failed?

 

Regards,

Paul

0 Thanks

Retired-Wayne
Moderator (Retired)
Moderator (Retired)
In response to wilkopaul

‎04-10-2015 05:26 PM

@wilkopaul

 

It sounds like it unfortunately.

 

Just to make sure though, it might be worth completely deregistering the V3 and re-registering.

 

Let me know how you get on.

0 Thanks

wilkopaul
2: Seeker
2: Seeker
In response to Retired-Wayne

‎29-04-2016 07:37 PM

Hi again, so I bought another v3 which solved the issue, problem must have been faulty v3 not transmitting 3G signal. However now, just over a year later, both our v1 and v3 have stopped working. The v3 shows no 3G signal but other lights on as expected and the v1 doesn't connect, first light on second and light will flash and then light and the fourth light flashes for a while and then the unit resets and repeats the same. Is it possible that both units now faulty?

Regards.

Paul

0 Thanks

wilkopaul
2: Seeker
2: Seeker
In response to wilkopaul

‎30-04-2016 01:20 PM

Problem with the v1 is now solved, changed the power supply which was a suggestion in another thread and now working ok. However v3 still indicates no 3G signal. As this is the second v3 that has developed what seems to be the same fault is there an issue with these or have I just been unlucky? Don't really feel like shelling out more money on yet another.

 

Paul

0 Thanks

online999
4: Newbie
In response to wilkopaul

‎30-04-2016 07:12 PM

whats the serial number of the V3?

0 Thanks

ChazzD
Moderator (Retired)
Moderator (Retired)
In response to wilkopaul

‎03-05-2016 09:36 AM

@wilkopaul

 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.


0 Thanks

wilkopaul
2: Seeker
2: Seeker
In response to ChazzD

‎06-05-2016 07:54 PM

Speed test

Download 719Mb/s

Upload 0.38Mb/s

Latency 27ms

 

IP 5.81.247.198

 

Ping 25mS

 

SS serial no. 42150973099

 

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Dad>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms DSL-AC68U-9870 [192.168.1.1]
2 12 ms 11 ms 11 ms 213.120.185.186
3 11 ms 11 ms 12 ms 213.120.185.161
4 18 ms 18 ms 17 ms 213.1.69.122
5 17 ms 17 ms 17 ms 217.41.169.217
6 19 ms 18 ms 19 ms 213.120.179.83
7 24 ms 53 ms 20 ms acc2-10GigE-3-3-0.sf.21cn-ipp.bt.net [109.159.251.219]
8 24 ms 26 ms 27 ms core2-te0-4-0-2.ealing.ukcore.bt.net [109.159.251.131]
9 26 ms 26 ms 26 ms peer6-te0-10-0-11.telehouse.ukcore.bt.net [109.159.254.169]
10 25 ms 25 ms 25 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
11 25 ms 25 ms 24 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

BTW the v3 is presently unplugged - should I reconnect it?

 

Regards,

Paul

 

 

 

0 Thanks