VSS Version 1 Lights 1,2 and 4 Solid but phone does not connect

[LeeH1972]

Hi

For last 3 to 4 days the VSS version 1 has been running with lights 1,2 and 4 solid but not longer picks up my phone.

S/N of VSS is 21197144922.

Can you try a resync, push out new firmware (from another post) or investigate why the phone will no longer connect

Regards

Lee

[tpe666]

should read cannot find the IP, request times out

[LeeH1972]

I phoned up in the end and the tech guy put the resync through straight away.  He did say it can take 24hrs but 30 mins later I was working. 

[tpe666]

Good advice, just done the same so hopefully it will work. If not I am going to resort to Clarkson's favourite tool ie a hammer and fix it properly.

[Retired-James]

Hi tpe666,

The issue you’re having is down to the firmware.

I’ve asked for the update to be pushed out, please leave your Sure Signal switched on and connected for the next 24 hours.

James

[tpe666]

Thanks James. I have full signal all round the farm today. Excellent.

[diddy100]

Operated SS1 for last 3 years with no problem until recently.

Run iphone 5 and Samsung Fame which haven't been able to connect for last week.

SS lights 1,2 and 4 solid. Have reset on numerous occasions without success.

[DaveCD]

Hi tpe666,

That's great and thanks for letting us know.

Hi diddy100 and mozzas,

Please perform a factory reset as this should automatically send the latest firmware.

For versions 1 and 2:

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

If you're still having trouble, let me know the serial number and I'll take a look.

Hi wicklewamb,

Have you tried the above reset as well?

I have asked for the firmware to be pushed through manually, please do not unplug or reset for a minimum of 24 hours.

DaveCD

[wicklewamb]

I have tried resettting and all options.

I understand the push of new firmware works - can you please arrange for that to happen today please?

[diddy100]

DaveCD
Tried further reset without success.
SN is 21197039668

Thanks

Diddy100

[DaveCD]

Hi wicklewamb

No problem, I've already arranged for the firmware to be pushed through, please do not reset or unplug for 24 hours.

Hi diddy100

The update is on it's way, please don't unplug or reset for the next 24 hours.

DaveCD