VSS drops connection/calls

[barneyman]

Please help.

I am working from home and the last few weeks have been a real pain as without the VSS working my business is suffering.

So the story is

All was working fine until about three weeks ago with my iphone 4s (as well as my wifes 3gs)

Then one monday morning my phone kept dropping outbound calls; there would not even connect, straight to call failed.

Spoke with tech support, they said a few things, uut the sim in another phone etc...

As I was out of the office the next two days and as I was upgrading to Iphone 5 I left it.

Thursday with the iphone 5 was fine but from Friday the same problems.

The next week or two was a number of tech calls trying various things, nothing worked, and in the end it was agreed to send another VSS; but this is makes no difference. Outbound calls still fail. Though only on my iphone 5 not on the 3gs. The only way my phone works is to turn off the VSS completely, but then I have weak signal!

Now I am being told its port fowarding (as I see is mentioned over all these boards) and I was told to talk to Sky. They said you need to change the settings myself.

So what do I do?

My set up is as follows:

Sky wifi is the usual formatted network name

BUT as I have everything Apple including a base station I have created an Apple Network.

Do I create a static IP address for all devices? (I am DHCP for all my devices) or

Do I create a static IP address just for the VSS, is that possible? If so, how?

The ADSL cable from VSS runs into the Apple Basestation, should this go into the Sky box instead? ( I assume not as my phone connects to the Apple network)

I have performed already via tech support various speed tests, ping tests, factory resets, forced updates, forced SIM updates...

Now i have to port forward?, so static IP address is the only for this?

Please help as this is prooving very frustrating and is affecting my business

VSS serial is 40122935246

[Retired-Kay]

Hi barneyman ,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Kay

[barneyman]

OK:

Checked the trouble shooting section and no help, sorry

Speed Tests ping 32ms, download 3.78, upload 0.70

Ping Test 59ms Jitter 15ms Line Quality B*

IP address 94.11.193.94

VSS Serial Number - 40122935246

Traceroute (i have a mac but found it through network utilities)

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  myrouter.home (192.168.0.1)  11.451 ms  1.992 ms  2.392 ms

 2  * * *

 3  ip-84-38-37-34.easynet.co.uk (84.38.37.34)  29.613 ms  32.296 ms  32.348 ms

 4  ip-89-200-131-254.ov.easynet.net (89.200.131.254)  30.769 ms  28.204 ms  31.954 ms

 5  bu4.gr10.telon.uk.easynet.net (89.200.135.145)  27.594 ms  27.258 ms  27.074 ms

 6  amdgw1.arcor-ip.net (195.69.145.123)  42.683 ms  38.592 ms  35.591 ms

 7  188.111.129.25 (188.111.129.25)  42.001 ms  52.189 ms  51.376 ms

 8  85.205.116.14 (85.205.116.14)  58.650 ms  62.087 ms  64.646 ms

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[Sukhi]

Hi barneyman

Everything looks fine with your Traceroute.

So that we can take a closer look at your account I have sent you a quick PM with instruction on how to send us your details and one of the team will be able to look at this for you.

You can find your PM inbox here.

Thanks

Sukhi