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Solution

VSS v three

Kengr1
4: Newbie

I have two sure signals. Until recently both have worked fine. Now my newest one Serial No 40131004158 has stopped working. I have a solid red power light, and an intermittent flashing white internet light. Because my other one is working i havent done all the traver stuff. I think maybe you need to reset it?

Thanks

9 REPLIES 9

Retired-Matt_Vo
Moderator (Retired)
Moderator (Retired)

Hi


Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

My other suresignal is working ok, so i cant see i have a connection problem

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi Kengr1, 

 

If you follow the instructions Matt posted we can get to the bottom of this for you. 

 

Thanks, 

 

Kay

ok

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

1    <1ms    <1ms    <1ms    router.asus.com [192.168.1.1]
2    37ms    39ms    34ms    lo0-central10.ptn-ag02.plus.net [212.159.128.191]
3    34ms    35ms    35ms    link-b-central10.ptn.gw02.plus.net [212.159.2.13]
4    34ms    34ms    33ms    hsrp.pth-gw1-2.plus.net [212.159.1.62]
5    34ms    38ms    34ms    ae2.ptw-cr01.plus.net [195.166.129.4]
6    38ms    35ms    35ms    ldngw1.arcor-ip.net [195.66.224.209]
7    35ms    34ms    34ms    85.205.116.2
8    *    *    *    Request timed out

 

Down speed 6.15 Mbps

Up speed 0.8 Mbps

Ping 36

Jitter 1

IP 91.125.42.208

sn 40131004158

 

Thanks

Retired-Dave
Moderator (Retired)
Moderator (Retired)

Hi Kengr1

 

It's always worth checking those details as if the stats seem a little borderline, the issue could be down to running two Sure Signals together - one may not be getting a large enough bandwidth share.

 

That doesn't look like the problem here. The information you've provided seems fine so you should have enough to spare unless you're 

Retired-Dave
Moderator (Retired)
Moderator (Retired)

Hi Kengr1

 

It's always worth checking those details as if the stats seem a little borderline, the issue could be down to running two Sure Signals together - one may not be getting a large enough bandwidth share.

 

That doesn't look like the problem here. The information you've provided seems fine so you should have enough to spare unless you're loading other devices on as well. 

 

I've done a resync of your Sure Signal. Reset the box to pick this up and let us know if this helps.

 

  • Locate the button on the base of the box next to the Ethernet ports.
  • Press and hold the button for approximately 30 seconds.
  • Once the lights come back on, release the button.
  • The Sure Signal will come online in around 1 hour.

Dave

Thanks Dave

 

No still not working

oops as i hit send, it lit up!

Thanks