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15-12-2013 06:06 PM
Hi there,
Registered a VSS V1 in 2009 - has worked flawlessly (sporadic reboots aside) since then. Last week it has stopped registering my mobile so no signal :(. Have reset unit, lights 1, 2 and 4 are firm. Can ping VSS no problem.
I need this for my business! Loosing calls!
sn: 21196793638
Firmware update needed?... if so why wasn't this advised?!!!! (or indeed, actioned?!!)
Please advise urgently.
Solved! Go to best answer.
19-12-2013 12:47 PM
Hi Pete96
Glad to see this has been sorted.
It's not possible for your other request though.
If you need any further help, drop us a post.
Cheers
DaveCD
16-12-2013 01:44 PM
Hi Pete96,
There could be a number of reasons for this happening, and the firmware may not be involved.
I've given the Sure Signal a resync to start with. Give the box a reset for me so it picks this up:
If this doesn't help, post the following information so we can look closer:
- Your speed test results from here.
- Your ping test results from here.
- Your external IP address from here.
Run a traceroute and post the results as well.
On a PC
- Click on Start and select Run.
- Type CMD into the Run box and press enter/click ok.
- A black box will appear.
- In this box type tracert 212.183.133.177 and press Enter.
On a Mac
- Open Terminal (Applications, Utilities).
- Type traceroute 212.183.133.177 and press Enter.
Dave
16-12-2013 05:05 PM
Still no joy
Details as requested (below):
http://www.speedtest.net/result/3168787980.png
http://www.pingtest.net/result/90561342.png
My IP : 109.224.133.169
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 6 ms 1 ms 1 ms my.router [10.0.207.254]
2 16 ms 13 ms 12 ms lo0.ar86.tn5.bb.daisyplc.net [62.72.136.44]
3 13 ms 13 ms 12 ms 62.72.134.73
4 13 ms 12 ms 12 ms 62.72.134.73
5 25 ms 53 ms 59 ms te2-2.cr05.tn5.bb.gxn.net [62.72.137.126]
6 15 ms 20 ms 19 ms lndgw2.arcor-ip.net [195.66.224.124]
7 16 ms 20 ms 17 ms 85.205.116.10
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Please Advise.....
17-12-2013 10:12 AM
Hi Peter96
Thanks for providing your Traceroute, everything looks ok. Your IP address is on our whitelist. Your speed test and ping test seem fine.
To make sure it's up to date on our network I’ve given the SS a re sync from our end, can factory reset to complete the process?
VSS Factory Reset
* Hold the reset button till all the lights come on or flash (about 30 seconds)
* Keeping the rest button held, remove and re-insert the power lead
* Once all the lights come on or flash, release the reset button
* The VSS should come online within the hour
Thanks
Sukhi
17-12-2013 12:32 PM
Done but still no joy
Seems strange that others are seeing the same issue........ what has changed at Vodafone? Obviously something.
Please advise as without this SS I am unable to utilse any service.
17-12-2013 07:25 PM
18-12-2013 03:46 PM
Well, that seems to have done the trick
Is it possible for me to telnet or http to the device to see the version of firware, stats etc.?
Many thanks
19-12-2013 12:47 PM