VSS v1 stopped working with my mobile

[Pete96]

Hi there,

Registered a VSS V1 in 2009 - has worked flawlessly (sporadic reboots aside) since then. Last week it has stopped registering my mobile so no signal :(. Have reset unit, lights 1, 2 and 4 are firm. Can ping VSS no problem.

I need this for my business! Loosing calls!

sn: 21196793638

Firmware update needed?... if so why wasn't this advised?!!!! (or indeed, actioned?!!)

Please advise urgently.

[Retired-Dave]

Hi Pete96,

There could be a number of reasons for this happening, and the firmware may not be involved.

I've given the Sure Signal a resync to start with. Give the box a reset for me so it picks this up:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

If this doesn't help, post the following information so we can look closer:

 - Your speed test results from here.
 - Your ping test results from here.
 - Your external IP address from here.

Run a traceroute and post the results as well.

On a PC

- Click on Start and select Run.

- Type CMD into the Run box and press enter/click ok.

- A black box will appear.

- In this box type tracert 212.183.133.177 and press Enter.

On a Mac

- Open Terminal (Applications, Utilities).

- Type traceroute 212.183.133.177 and press Enter.

Dave

[Pete96]

Still no joy

Details as requested (below):

http://www.speedtest.net/result/3168787980.png

http://www.pingtest.net/result/90561342.png

My IP : 109.224.133.169

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     6 ms     1 ms     1 ms  my.router [10.0.207.254]
  2    16 ms    13 ms    12 ms  lo0.ar86.tn5.bb.daisyplc.net [62.72.136.44]
  3    13 ms    13 ms    12 ms  62.72.134.73
  4    13 ms    12 ms    12 ms  62.72.134.73
  5    25 ms    53 ms    59 ms  te2-2.cr05.tn5.bb.gxn.net [62.72.137.126]
  6    15 ms    20 ms    19 ms  lndgw2.arcor-ip.net [195.66.224.124]
  7    16 ms    20 ms    17 ms  85.205.116.10
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Please Advise.....

[Sukhi]

Hi Peter96

Thanks for providing your Traceroute, everything looks ok. Your IP address is on our whitelist. Your speed test and ping test seem fine.

To make sure it's up to date on our network I’ve given the SS a re sync from our end, can factory reset to complete the process?

VSS Factory Reset

* Hold the reset button till all the lights come on or flash (about 30 seconds)
* Keeping the rest button held, remove and re-insert the power lead
* Once all the lights come on or flash, release the reset button
* The VSS should come online within the hour

Thanks

Sukhi

[Pete96]

Done but still no joy

Seems strange that others are seeing the same issue........ what has changed at Vodafone? Obviously something.

Please advise as without this SS I am unable to utilse any service.

[Retired-Dave]

Hi Pete96,

I've asked for the latest firmware to be pushed through for your Sure Signal, so keep it connected for me.

Dave

[Pete96]

Well, that seems to have done the trick

Is it possible for me to telnet or http to the device to see the version of firware, stats etc.?

Many thanks

[DaveCD · Accepted solution]

Hi Pete96

Glad to see this has been sorted.

It's not possible for your other request though.

If you need any further help, drop us a post.

Cheers

DaveCD