VSS v3 Power light blinking, Internet & In-Use lights orange

[Arforrabbit]

I had this as a separate thread but it managed to lose itself in another thread and I want to get this resolved.

I have made various changes to my hub (as suggested in other threads with the same problem - take note Vodafone....)

The system had been working, this is not an out of the box failure to set the system up. One minute it was working then the light configuration changed.

Saturday night my status went from white lights to blinking power and orange Internet/In Use

Serial Number #40134711304

Trace Route:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     6 ms     8 ms     5 ms  BTBusinessHub.home [192.168.1.254]
  2    16 ms    15 ms    14 ms  217.32.141.12
  3    16 ms    15 ms    14 ms  217.32.140.238
  4    17 ms    18 ms    17 ms  host109-159-245-18.range109-159.btcentralplus.co
m [109.159.245.18]
  5    17 ms    19 ms    19 ms  213.120.182.65
  6    17 ms    21 ms    52 ms  31.55.164.107
  7    23 ms    17 ms    18 ms  109.159.248.87
  8    25 ms    22 ms    42 ms  core1-te0-3-0-14.ealing.ukcore.bt.net [109.159.2
48.24]
  9    31 ms    21 ms    21 ms  peer1-xe2-1-0.telehouse.ukcore.bt.net [109.159.2
54.136]
 10    24 ms    26 ms    28 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    28 ms    27 ms    26 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Speedtest Ping 30ms Download 14.5Mbps Upload 0.95Mbps

Pingtest Ping 33ms Jitter 3ms Loss 0%

I'm using a BT hub  and have had no problems until Saturday. I've restarted and reset my router and checked portforwarding. The VSS has been left without power for 2 hours, I've hit the reset button and still go back to my 2 orange lights.

Phoning through is useless so hopefully one of you techies can tell me whats wrong.

Thanks

Arforrabbit

[Ben_H]

Hi Arforrabbit,

As this happened Saturday, I'm afraid you're affected by a known issue. 

Apologies for any disruptions in the meantime. We're working with your ISP to get this sorted as soon as we can. 

We'll post updates here as and when they're available.

Thanks,

Ben

[jaypeecee]

Ben,

Are you aware that your link leads to an 'Access Denied' message? I have pointed this out to other members of the so-called Tech Team but nothing has changed. Why are you all so slow to respond to what is happening?Furthermore, would you please explain why you refer to yourselves as the 'Tech Team'? You certainly don't operate like a team and I'll leave others to decide if they consider the 'Tech' bit to be appropriate.

JPC

[Retired-Matt_B]

Hi jaypeecee,

The latest information on this can be found here.

The statement Ben has linked to has since been archieved as new information has been posted.

Thanks,

Matt B

[Arforrabbit]

..... and I have been trying the reset since this message by your administrator was posted yesterday and I still have the same error.

[Phil]

Hi Arforrabbit, 

Please follow all of the steps in the troubleshooting guide and we'll be able to help further. 

Thanks, 

Phil