VSS v3 not connecting to VF Red and 2 Orange Lights

[PEZUK]

VSS 3 Serial # 42152177319

My SS has stopped working - according to VF live chat it has not connected to VF since Sept 1.

I have factory reset it many times.

Left it the requisite 6 hours plus - many days in fact...

VF live chat said they have re-sync'd it ... 

Nothing is working.

I am with Call Flow Solutions on a Mixed FTTC connection - with a PPoE service. The WAN sets the MTU to 1492.

It had been working with no noticeable issues from January to September.

Please help as I have no mobile signal without VSS and several services require SMS confirmation codes now - e.g. Bill Payment via online banking!

Paul

[BandOfBrothers]

Hi

In the following link is an option entitled Issue Not Listed. This leads you a running a trace route. 

Please run that and paste the results back here for the Vodafone Tech Team to check. 

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

[PEZUK]

TraceRT Results

1 4 ms 10 ms 3 ms BILLION-ROUTER.HOME [192.168.15.1]
2 41 ms 49 ms 74 ms 37.25.44.1
3 43 ms 41 ms 40 ms 109.74.254.129
4 50 ms 42 ms 53 ms rtr-154.gos.custdc.net [109.74.255.244]
5 45 ms 41 ms 40 ms te0-0-0-2.rcr11.b015593-1.lon01.atlas.cogentco.com [149.11.108.49]
6 61 ms 55 ms 65 ms be2427.ccr21.lon01.atlas.cogentco.com [154.54.38.201]
7 84 ms 75 ms 83 ms ae14-xcr1.lns.cw.net [195.2.22.21]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.

Also photo of lights

[PEZUK]

Could a VF Tech have a look at this please?

[Rahim]

@PEZUK I've resynced your Vodafone Sure Signal so that it reconnects with our server and starts working again. 

Please allow up to 6 hours for the device to obtain a connection. 

[PEZUK]

Thank you @Rahim - unfortuantely this has not worked.

I did a factory reset this morning and also again this evening. 

It comes on solid Red, then white flashing first light for about 30 secs until it then switches to Flashing Red light and 2 end orange lights.

[PEZUK]

VF .. Any other suggestions?

What do the 2 orange and flashing Red signify? (Would be great to have a list of lights / error states in your troubleshooting FAQ btw)

Is the tracert correct?

Can you confirm no network blockages?

Is the MTU of 1492 ok?

Can someone liaise with Call Flow tech engineers perhaps?

Help please

[Rahim]

@PEZUK I can see that the resync wasn't succesful in updating your Vodafone Sure Signal. 

Please try de-registering your device and registering it again after 24 hours. 

Kindly keep us updated.