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VSS v3 slow flashing Internet light. Power light on. No other lights

spritcha
2: Seeker
2: Seeker

Hi - I have just purchased a Sure Signal 3 device serial number 43162271308 and despite registering the unit, i still have a slow flashing internet light - can you advise what checks I can make to resolve this.  This is conncetd to my BT Home Hub 5 -Thx

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @spritcha

 

 

These links may help. 

 

Vodafone-Sure-Signal-troubleshooting Guide.

 

Sure-Signal FAQs.

 

 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

grolschuk
Community Champion (Retired)
Community Champion (Retired)

How long has it been flashing? It can sometimes take an hour or two to run through the initial configuration after you register it.

 

If it's been a while, you could try enabling the Port Clamping option in the Home Hub config pages, it's in Advanced -> Broadband -> VPN from memory... if not then have a look around the advanced menus :Smiling:

Rahim
Moderator (Retired)
Moderator (Retired)

@spritcha Your Sure Signal may still be pending activation. How long ago did you register your device? 

Can you take a look at our Sure Signal Troubleshooting thread if you're still having trouble, and then post back your results if you’re not directed to an existing thread?