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Solution
16-05-2016 08:28 PM
similar to the following post - https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-signal-3-stopped-working/td-p/2494042#
VSS V3 stopped working earlier on today - been working fine over the past few days with no issues.
Bandwidth - 150Mb Down / 10Mb Up
Router setup correctly.
VSS Serial: 42143923177
Can provide the External IP via PM
Lights on the VSS look OK - Red Power On / Other two lights are solid White.
We have Two Vodafone Mobiles registered to this VSS and neither are connecting.
traceroute to 212.138.133.177 (212.138.133.177), 64 hops max, 52 byte packets
1 192.168.10.1 (192.168.10.1) 1.784 ms 1.483 ms 1.159 ms
2 * * *
3 haye-core-2a-xe-200-0.network.virginmedia.net (62.253.8.77) 12.267 ms 10.131 ms 12.956 ms
4 * * *
5 brnt-bb-1c-ae0-0.network.virginmedia.net (62.254.42.198) 22.332 ms 13.451 ms 12.865 ms
6 m686-mp2.cvx1-b.lis.dial.ntli.net (62.254.42.174) 13.282 ms 11.997 ms 12.808 ms
7 * * *
8 uk-lon01b-ri1-ae23-0.aorta.net (84.116.135.30) 12.475 ms
84.116.136.102 (84.116.136.102) 11.166 ms
uk-lon01b-ri1-ae23-0.aorta.net (84.116.135.30) 10.313 ms
9 ix-ae-7-0.tcore2.ldn-london.as6453.net (80.231.62.5) 13.659 ms 12.731 ms 13.056 ms
10 if-ae-15-2.tcore2.l78-london.as6453.net (80.231.131.117) 43.922 ms 43.645 ms 44.377 ms
11 if-ae-9-2.tcore2.wyn-marseille.as6453.net (80.231.200.13) 45.605 ms 45.634 ms 41.745 ms
12 if-ae-2-2.tcore1.wyn-marseille.as6453.net (80.231.217.1) 52.165 ms 44.104 ms 43.975 ms
13 80.231.217.99 (80.231.217.99) 173.441 ms 171.565 ms 174.904 ms
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Solved! Go to best answer.
17-05-2016 03:44 PM
UPDATE - reset the VSS today and it is now working.
To the Vodafone team - can you check that it is running the latest software and connectivity looks good end-2-end
17-05-2016 03:44 PM
UPDATE - reset the VSS today and it is now working.
To the Vodafone team - can you check that it is running the latest software and connectivity looks good end-2-end
17-05-2016 04:28 PM
@blackwidow We're delighted to hear it's up and running.
Everything is up to date from our end and the Sure Signal is showing a clear connection.
If you have any further issues, please let us know.