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Solution

VSS v3 stopped working

blackwidow
3: Seeker
3: Seeker

similar to the following post - https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-signal-3-stopped-working/td-p/2494042#

 

VSS V3 stopped working earlier on today - been working fine over the past few days with no issues.

 

Bandwidth - 150Mb Down / 10Mb Up

Router setup correctly.

VSS Serial: 42143923177

Can provide the External IP via PM

 

Lights on the VSS look OK - Red Power On / Other two lights are solid White.

 

We have Two Vodafone Mobiles registered to this VSS and neither are connecting.

 

traceroute to 212.138.133.177 (212.138.133.177), 64 hops max, 52 byte packets

1  192.168.10.1 (192.168.10.1)  1.784 ms  1.483 ms  1.159 ms

2  * * *

3  haye-core-2a-xe-200-0.network.virginmedia.net (62.253.8.77)  12.267 ms  10.131 ms  12.956 ms

4  * * *

5  brnt-bb-1c-ae0-0.network.virginmedia.net (62.254.42.198)  22.332 ms  13.451 ms  12.865 ms

6  m686-mp2.cvx1-b.lis.dial.ntli.net (62.254.42.174)  13.282 ms  11.997 ms  12.808 ms

7  * * *

8  uk-lon01b-ri1-ae23-0.aorta.net (84.116.135.30)  12.475 ms

    84.116.136.102 (84.116.136.102)  11.166 ms

    uk-lon01b-ri1-ae23-0.aorta.net (84.116.135.30)  10.313 ms

9  ix-ae-7-0.tcore2.ldn-london.as6453.net (80.231.62.5)  13.659 ms  12.731 ms  13.056 ms

10  if-ae-15-2.tcore2.l78-london.as6453.net (80.231.131.117)  43.922 ms  43.645 ms  44.377 ms

11  if-ae-9-2.tcore2.wyn-marseille.as6453.net (80.231.200.13)  45.605 ms  45.634 ms  41.745 ms

12  if-ae-2-2.tcore1.wyn-marseille.as6453.net (80.231.217.1)  52.165 ms  44.104 ms  43.975 ms

13  80.231.217.99 (80.231.217.99)  173.441 ms  171.565 ms  174.904 ms

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1 ACCEPTED SOLUTION

blackwidow
3: Seeker
3: Seeker

UPDATE - reset the VSS today and it is now working.

 

To the Vodafone team - can you check that it is running the latest software and connectivity looks good end-2-end

View solution in original position

2 REPLIES 2

blackwidow
3: Seeker
3: Seeker

UPDATE - reset the VSS today and it is now working.

 

To the Vodafone team - can you check that it is running the latest software and connectivity looks good end-2-end

Rahim
Moderator (Retired)
Moderator (Retired)

@blackwidow We're delighted to hear it's up and running. 

Everything is up to date from our end and the Sure Signal is showing a clear connection. 

If you have any further issues, please let us know.