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Solution

VSS version 3 - power-flashing-internet-off-service-off-use-solid-orange - DLink (DSL-2640R) router

KEI
2: Seeker
2: Seeker

Hi,

 

I need some assistance here I've been trying to get Sure Signal to work for past 2 days without any success . Is the VSS working?

I have registered VSS successfully on Vodafone 2 Sept its has an active status.

I’ve followed all the instructions to configure my Router (Wireless ADS Router - DLink - DSL 2640R)

VSS has a Red flashing light, the internet white flashes for about a minute, then its 2 solid bars

I've created static IP Address for Sure Signal.

I have done portforwarding task using the details provided

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Lights-power-flashing-internet-off-service-off-u....

DLink - DSL 2640R –portforwarding

Private IP Protocol Type Public Start Port Public End Port Connection  

212.183.133.191 TCP 8 8 PVC0  

212.183.133.179 TCP 50 50 PVC0  

212.183.133.181 UDP 500 500 PVC0  

212.183.133.178 UDP 4500 4500 PVC0  

212.183.133.177 UDP 123 123 PVC0

I did set the MTU but that keeps reverting back to original setting

I have rebooted  Router, VSS & waited 12 hours. No Joy!

I still have VSS with a Red flashing light, the internet white flashes for about a minute , then its 2 solid bars

 Below are tests  & traces executed if someone can  please investigate that will be great

  • VSS has static IP address
  • DCHP is enabled
  • my External IP is 92.21.17.122
  • MTU changed 1432 to 1500

http://www.speedtest.net/my-result/2942065567

Ping 23ms

download speed 2.21Mbps

upload speead 0.60Mbps

ping 46ms

Sure signal Serial Number 40132212487

Microsoft Windows [Version 6.0.6002]

Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\oluwafemi>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    44 ms    44 ms    43 ms  host-92-21-16-1.as13285.net [92.21.16.1]

  3    45 ms    44 ms    45 ms  host-78-151-225-189.static.as13285.net [78.151.2

25.189]

  4    45 ms    72 ms    44 ms  host-78-151-225-156.static.as13285.net [78.151.2

25.156]

  5    81 ms    46 ms    46 ms  host-78-144-11-135.as13285.net [78.144.11.135]

  6    47 ms    47 ms    47 ms  lndgw2.arcor-ip.net [195.66.224.124]

  7    47 ms    47 ms    47 ms  85.205.116.10

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 1

 

Wireless ADS Router  - DSL 260R

 my  DHCP  is enabled

 

Microsoft Windows [Version 6.0.6002]

Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

 

C:\Users\oluwafemi>tracert 212.183.133.177

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    44 ms    44 ms    43 ms  host-92-21-16-1.as13285.net [92.21.16.1]

  3    45 ms    44 ms    45 ms  host-78-151-225-189.static.as13285.net [78.151.2

25.189]

  4    45 ms    72 ms    44 ms  host-78-151-225-156.static.as13285.net [78.151.2

25.156]

  5    81 ms    46 ms    46 ms  host-78-144-11-135.as13285.net [78.144.11.135]

  6    47 ms    47 ms    47 ms  lndgw2.arcor-ip.net [195.66.224.124]

  7    47 ms    47 ms    47 ms  85.205.116.10

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 

Trace complete.

 

C:\Users\oluwafemi>

C:\Users\oluwafemi>tracert 212.183.133.177

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    44 ms    43 ms    44 ms  host-2-96-160-1.as13285.net [2.96.160.1]

  3     *        *        *     Request timed out.

  4     *       45 ms    54 ms  host-78-151-228-29.as13285.net [78.151.228.29]

  5   113 ms    46 ms    45 ms  host-78-144-11-127.as13285.net [78.144.11.127]

  6    49 ms    49 ms    48 ms  lndgw2.arcor-ip.net [195.66.224.124]

  7    48 ms    48 ms    48 ms  85.205.116.6

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *     General failure.

Trace complete.

2 REPLIES 2

Sukhi
Moderator (Retired)
Moderator (Retired)

Hi KEI

 

Thanks for providing your traceroute.

 

I have just checked and your Sure Signal has never connected to our servers. Can you login to your router and check that you have UPnP enabled? If you don’t have this please try port forwarding here.

 

Thanks

 

Sukhi

Hi Sukhi  (tech Team),

I have gone through the steps  & Enabled UpnP as instructed.   See attachment

My PC is communicating to Vodafone  @ 212.182.133.177 & 212.182.133.180

But VSS v3 is still not working

 

C:\Users\>tracert 212.182.133.180

Tracing route to 212-182-133-180.ip.open.net [212.182.133.180]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

2    44 ms    44 ms    44 ms  host-2-96-160-1.as13285.net [2.96.160.1]

  3     *        *        *     Request timed out.

  4     *       45 ms    45 ms  host-78-151-228-29.as13285.net [78.151.228.29]

  5    47 ms    71 ms    47 ms  host-78-144-11-117.as13285.net [78.144.11.117]

  6    46 ms    46 ms    46 ms  host-78-144-10-125.as13285.net [78.144.10.125]

  7    52 ms    53 ms    52 ms  ae1.0.ibr1.asd-tc2.ip.telfort.nl [195.69.144.78]

  8    54 ms    53 ms    54 ms  82-168-41-254.ip.open.net [82.168.41.254]

  9    69 ms    70 ms    70 ms  212-182-133-180.ip.open.net [212.182.133.180]

Trace complete.

 

My External IP is 92.21.17.122

Vodafone Sure signal Serial Number 40132212487

Sure Signal MAC: B0-46-FC-9D-09-85

 

Last Action : Vodafon Sure Signal  rebooted at 13:32  5th Sept 2013

Result  Red light Still flashing 2 solid Orange signals
Internet keeps dropping
Help Fraustred ... Should I return this to the store?