VSS1 + 3 lights but no 3G

[NPSG]

I have a VSS1 attached to a BT HH3 that has been working perfectly. However over the past 48 hours it seems to no longer be able to connect to any 3G mobile device despite lights 1, 2 and 4 being lit as they should be (and have been for months). I have tried the reset procedure on the VSS1 (several times) without any improvement. Speed test shows the line as constant as it ever has been at 7,128 Kbps downstream and 384kbps upstream.

Can you please check to see what is going on?

VSS1 serial no is: 21196847830

Many thanks

[flarkey1]

cheers dave,

is there any way I can confirm that this has been done from my end? or will your guys email me once they have updated it?

Thanks again

Flarkey

[Retired-Dave]

Hi flarkey1,

In an ideal world, you'll see the Sure Signal updating and then start working, but ity may need a reset.

We generally hear back when this is sorted, so we'll let you know when we hear anything.

Dave