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VSS2 Not working for last few weeks: Solid red light, flashing white middle light

psychlist
2: Seeker
2: Seeker

My VSS2 has worked fine for a couple of years, until the last 3 or so weeks. I'm on the Virgin 150Mbps service, so there's bags of upstream and downstream bandwidth, and no general latency issues. Nothing special going on in the router, all of the other (very many) Internet-connected devices in the house working fine.

 

I've reset it a couple of times (reset button, 30 seconds, wait for lights to flash), but no improvement.

 

Serial number is: 40114256288.

 

Any diagnostics or firmware pushes that you can try from the VF end? Since there's no console or web interface on the VSS, there's not much else I can do.

 

Thanks.

7 REPLIES 7

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi psychlist,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay

 

Thanks, Kay.

 

The information requested is below.

 

After a reset, the VSS worked yesterday but only briefly (for one short call). Is it possible this is the PSU issue that I've seen mentioned elsewhere on this forum?

 

Regards,

Peter

---

  1. Speedtest results: Ping 30ms, Download 124.37 Mbps, Upload 11.49 Mbps
  2. Pingtest results: Packet loss = unable to test, Ping 66ms (Bristol <-> Galway), Jitter 4ms, Grade B*
  3. External IP: 82.33.85.252 (Virgin Broadband)
  4. VSS2 Serial Number: 40114256288
  5. ICMP Trace:

$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  10.233.68.1 (10.233.68.1)  9.895 ms  6.969 ms  8.966 ms

 2  aztw-core-2b-ae6-741.network.virginmedia.net (62.252.228.217)  7.358 ms  7.764 ms  7.636 ms

 3  aztw-core-2a-ae1-0.network.virginmedia.net (80.1.240.181)  9.793 ms  7.689 ms  7.630 ms

 4  brnt-bb-1c-ae11-0.network.virginmedia.net (80.1.240.173)  16.807 ms  14.211 ms  47.502 ms

 5  195.2.9.149 (195.2.9.149)  20.249 ms  20.998 ms  19.683 ms

 6  ae15-xcr1.lns.cw.net (195.2.30.114)  20.918 ms  20.687 ms  20.298 ms

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$

 

Hi psychlist,

 

Everything looks fine with the tests that you’ve done and the Sure Signal is on the latest firmware.

 

So we can look at this for you, please let us know what light sequence you are seeing.

 

James

The specific light sequence has been varying, from normal, to no white lights, to both white lights or just the LH white light flashing.

 

I've actually been able to initiate a couple of calls, but the call quality broke down mid-call and then dropped. Both white lights go solid, then both start flashing as the call breaks down.

 

This is leading me to wonder about the power supply issue that is mentioned elsewhere on the forum -- i.e., the VSS could be working OK until it has to deal with the additional power load of bringing up the 3G link.

 

Thanks.

Sukhi
Moderator (Retired)
Moderator (Retired)

Hi psychlist

 

I can see the Sure Signal has updated on our servers today. Are you still having issues?

 

It may be worth testing it out at a different location. 

 

Thanks

 

Sukhi

Well, this has actually been working OK for the last 2 evenings, and I do seem to be able to make calls. I wonder what the issue was over the last 2-3 weeks?

 

Anyway, thanks for the help.

 

Regards,

Peter

Hi Peter,

 

Thanks for the update; it’s great to see your Sure Signal is working again.

 

There may have been an update that kicked it back into life.

 

Cheers,

 

Andy