VSS2 System and Phone Flashing

[dglasbrook]

Hi,
I have a replacement VSS v2 that is not working, with solid power light and flashing system and phone lights.

The previous VSS v2 worked fine previously at the same location for over 1 year with same router, ISP etc and then stopped working with the same flashing light problem. The new VSS v2 has never connected okay.

I have followed the all the troubleshooting steps I can find in the forums (including hard reset, de-register/re-register), with no success. Please can you assist – data below that you seem to need.

Thanks
David

VSS S/No 40122435841

ISP Plusnet

External IP 87.114.187.124

Router NetGear DGND3700v2 firmware v1.1.00.12_1.00.12

Static IP address allocated to VSS, with following ports opened and logged:

8, 50, 123, 500, 1723, 4500

Router logs indicate that there is some traffic on these ports:

[Sure Signal port 1723 rule match] from 180.153.113.141:22203 to 87.114.187.124:1723 Tuesday, March 25,2014 07:46:26
[Sure Signal port 123 rule match] from 184.105.139.68:36831 to 87.114.187.124:123 Tuesday, March 25,2014 07:04:05
[Sure Signal port 123 rule match] from 184.105.139.70:54728 to 87.114.187.124:123 Tuesday, March 25,2014 06:48:27
[Sure Signal port 123 rule match] from 180.149.95.174:40196 to 87.114.187.124:123 Tuesday, March 25,2014 04:21:22

[Sure Signal port 123 rule match] from 93.174.93.22:6969 to 87.114.187.124:123 Monday, March 24,2014 23:51:57
[Sure Signal port 123 rule match] from 62.76.43.88:7678 to 87.114.187.124:123 Monday, March 24,2014 20:37:54
[Sure Signal port 4500 rule match] from 88.82.13.171:4500 to 87.114.187.124:4500 Monday, March 24,2014 18:31:02

Speed test results:

Ping 31ms

D/l 6.72Mbps

U/l 0.38 Mbps

PathPing to 212.183.133.181 - results in attached image

Tracert to 212.183.133.177 - results in attached image

[dglasbrook]

Hi,

An update - my VSS is working again, back in the usual location almost 10 months after it stopped working. I connected it last night, and it was working a couple of hours later.

Is it possible that it uses a different port when downloading a new profile to normal operation?

I've had another "update your VSS location" message, so I've logged in and changed my postcode (to the same as it was before), so hopefully that is the end of my VSS support for a while.

david

[Gemma]

Hi David,

Thanks for the update, I’m glad to see it’s up and running.

All the ports required can be found here, we don’t have a breakdown of what each individual port is used for.

Thanks,

Gemma

[dglasbrook]

Thanks Gemma.

I have all of the listed ports forwarded, so don't understand why it suddenly started working. I guess it doesn't matter now that it is working, but I would have liked to get to the cause after 10 months of trying.

david