VSS2 System and Phone Flashing

[dglasbrook]

Hi,
I have a replacement VSS v2 that is not working, with solid power light and flashing system and phone lights.

The previous VSS v2 worked fine previously at the same location for over 1 year with same router, ISP etc and then stopped working with the same flashing light problem. The new VSS v2 has never connected okay.

I have followed the all the troubleshooting steps I can find in the forums (including hard reset, de-register/re-register), with no success. Please can you assist – data below that you seem to need.

Thanks
David

VSS S/No 40122435841

ISP Plusnet

External IP 87.114.187.124

Router NetGear DGND3700v2 firmware v1.1.00.12_1.00.12

Static IP address allocated to VSS, with following ports opened and logged:

8, 50, 123, 500, 1723, 4500

Router logs indicate that there is some traffic on these ports:

[Sure Signal port 1723 rule match] from 180.153.113.141:22203 to 87.114.187.124:1723 Tuesday, March 25,2014 07:46:26
[Sure Signal port 123 rule match] from 184.105.139.68:36831 to 87.114.187.124:123 Tuesday, March 25,2014 07:04:05
[Sure Signal port 123 rule match] from 184.105.139.70:54728 to 87.114.187.124:123 Tuesday, March 25,2014 06:48:27
[Sure Signal port 123 rule match] from 180.149.95.174:40196 to 87.114.187.124:123 Tuesday, March 25,2014 04:21:22

[Sure Signal port 123 rule match] from 93.174.93.22:6969 to 87.114.187.124:123 Monday, March 24,2014 23:51:57
[Sure Signal port 123 rule match] from 62.76.43.88:7678 to 87.114.187.124:123 Monday, March 24,2014 20:37:54
[Sure Signal port 4500 rule match] from 88.82.13.171:4500 to 87.114.187.124:4500 Monday, March 24,2014 18:31:02

Speed test results:

Ping 31ms

D/l 6.72Mbps

U/l 0.38 Mbps

PathPing to 212.183.133.181 - results in attached image

Tracert to 212.183.133.177 - results in attached image

[Retired-Kay]

Hi dglasbrook, 

If you try the Sure Signal at a different location (such as a friend or family members) we'll know for certain if it's faulty or if the issue lies with the internet connection/router. 

Thanks, 

Kay

[dglasbrook]

Hi Kay,

Thanks for the response and suggestion - do I just plug it into the router at the new location and see whether the lights work or do I need to reconfigure the location in My Vodafone?

How long do I need to leave it for?

I've just had more "Plese verify the location of your VSS" messages - why is that?

Thanks

David

[Retired-Kay]

Hi dglasbrook, 

There was a failed location change on your account, which is why you were receiving these texts. I've updated it for you now so this should stop. 

You can just plug it in to the router at the new location but it may need the full six hours to register. 

Thanks, 

Kay

[dglasbrook]

Hi Kay,

I have now plugged the VSS into a new location, but only the power light is on now.

I've also had further location change messages.

Regards
David

[Gemma]

Hi David,

Thanks for testing this. 

Your Sure Signal isn’t connecting to us.

We’ll need to run some tests with you over the phone, while you’re with the Sure Signal.

Please get in touch with us here.

Alternatively, please call 03333 040191 from a different phone or 191 from your mobile.

Thanks,

Gemma

[dglasbrook]

Hi,

I took the VSS2 to a house I was staying at over Easter, and it worked fine a few hours after plugging it in (the power and system lights stayed on, and I made a call on my mobile via the VSS) - so we now know the VSS is working okay.

I've been asked to call via PM, and will try to do so, but thought I'd post this update here in case it helps before I get through on the phone (I've had to give up a couple of times now).

David

[Retired-James]

Hi David,

Thanks for the update.

As this worked on a different connection, we know that there is something on your normal setup stopping it form working.

Are you back at home now?

If not, when will you be returning?

James

[dglasbrook]

Hi James,

Wow - thanks for the quick reply!

I won't be back until Tuesday.

Regards
David

[Retired-James]

Hi David,

I aim to please.

When you do get back, I’d give this a go at home because we do sometimes see the Sure signal spring into life after it’s downloaded a profile on a new connection.

James

[dglasbrook]

Thanks James - will do, with fingers crossed.