VSS3 Not Working

[ChipRivers]

The issue you’re experiencing: we have been experiencing intermitant problems where the VSS3 will stop working, and now today the red power light does not even come on.

What light sequence you're seeing: no lights on at all.

Your speed test results: download speed 43.12 upload 18.65 latency 30

Your external IP address: 92.4.37.164

Your Sure Signal serial number: 40123307759

The results of a traceroute:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  192.168.1.1 (192.168.1.1)  6.874 ms  6.215 ms  5.088 ms

 2  host-92-4-32-1.as43234.net (92.4.32.1)  18.878 ms  16.651 ms  17.137 ms

 3  host-78-151-224-132.as13285.net (78.151.224.132)  22.161 ms  21.956 ms  22.637 ms

 4  host-78-151-228-21.as13285.net (78.151.228.21)  22.000 ms  23.463 ms  23.673 ms

 5  host-78-144-11-93.as13285.net (78.144.11.93)  25.232 ms  22.103 ms  24.780 ms

 6  host-78-144-10-44.as13285.net (78.144.10.44)  22.591 ms  24.244 ms  22.678 ms

 7  ldngw1.arcor-ip.net (195.66.224.209)  26.194 ms  25.698 ms  23.898 ms

 8  85.205.0.86 (85.205.0.86)  28.690 ms  25.843 ms  24.956 ms

 9  * * *

10  * * *

11  * * *

12  * * *

[BandOfBrothers]

May I ask How long have you owned the Sure Signal. 

It comes with a 24 Month Warranty. 

[ChipRivers]

I'm not sure exactly how long I have had my current model. I don't think it is over two years old but I don't have any paperwork. I have been using Sure Signal for several years but I have previously had the older models, and more recently upgraded to this 3rd generation model.

[BandOfBrothers]

Ok.

Maybe unplug it and try in another place. 

I normally post these to try and help. 



https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...



[ChipRivers]

Thanks but I have tried plugging in elsewhere and also following the advice on the forum. It would appear that the unit has just packed up and stopped working. Hopefully it can be replaced under warranty but not sure how to progress that?!

[BandOfBrothers]

Take it to a Vodafone Store. 

They should have the information on the system showing when it was activated. 

[Retired-Beau]

@ChipRivers

I can see the last time your Sure Signal connected was the 28 November.

I’ve re-synchronized the device for you now. This may take up to 24 hours to fully connect. During this time, please don't reset or unplug the Sure Signal.

Please perform a reset (After 24 hours):

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in

Allow around one hour for the Sure Signal to come back online