cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

VSS3 Power light on, Internet light intermitent slow flashing or off. No other lights on at all.

Nigello
2: Seeker
2: Seeker

VSS3 Power light on, Internet light intermitent slow flashing then goes off and then start slow flashing again. No other lights on at all. I am a BT broadband customer but I am not a BT Infinity user.Serial number 40131148179

1 REPLY 1

Sukhi
Moderator (Retired)
Moderator (Retired)

Hi Nigello

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi