VSS3 - not working again!

[lbrg9]

Im at my wits end with VSS. Works one week, then fails for days/weeks. It makes no sense and it appears its not just me. I have the same problem as always..

- Solid power light, flashing internet light, other lights off. 

Please resync my VSS.

Ive tried to reset it several times since these problems started about a month agao and it never ever flashes all lights after 30sec of holding down the reset button.

Please dont reply with techy email re ports and what not..most of us are normal people with limited tech experience. I just want a product that works like it says on the box, not a big ask.

All computers in the house work fine. I have internet access just no mobile ph access.

Please help!

speedtest - 6.82 download/0.32 upload - as it is always

ping - 20ms

external IP - 5.81.177.246

serial number - cant tell you as I cant access my vodafone acc - locked out.

traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 vigor.router (10.0.8.1) 4.917 ms 1.125 ms 1.020 ms
2 217.47.212.186 (217.47.212.186) 8.990 ms 8.731 ms 8.857 ms
3 217.47.212.161 (217.47.212.161) 8.300 ms 8.111 ms 8.295 ms
4 213.1.69.110 (213.1.69.110) 12.575 ms 15.324 ms 11.986 ms
5 31.55.164.103 (31.55.164.103) 12.816 ms 12.173 ms 12.219 ms
6 31.55.164.235 (31.55.164.235) 13.901 ms 14.106 ms 12.385 ms
7 31.55.164.109 (31.55.164.109) 12.995 ms 12.414 ms 12.459 ms
8 acc2-10gige-0-3-0-7.bm.21cn-ipp.bt.net (109.159.248.246) 11.663 ms 12.258 ms 11.942 ms
9 core2-te0-3-0-15.ealing.ukcore.bt.net (109.159.248.158) 17.893 ms
core1-te0-3-0-15.ilford.ukcore.bt.net (109.159.248.152) 23.583 ms
core2-te0-3-0-14.ealing.ukcore.bt.net (109.159.248.154) 18.613 ms
10 peer1-xe9-0-0.telehouse.ukcore.bt.net (109.159.254.120) 16.151 ms 16.574 ms
acc1-10gige-0-5-0-6.l-far.21cn-ipp.bt.net (109.159.254.108) 16.664 ms
11 lndgw2.arcor-ip.net (195.66.224.124) 51.378 ms 17.685 ms 19.522 ms
12 85.205.116.6 (85.205.116.6) 19.012 ms 19.101 ms 18.459 ms
13 * * *
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[Sukhi]

Hi lbrg9

I'm sorry to see you're having issues with your Sure Signal.

Can you let me know the serial number so that I can take a closer look at this for you?

Thanks

Sukhi

[lbrg9]

VSS3 - serial number - 40123623742

Have tried a VSS1 box which fails as well - serial no 21223148335

[Sukhi]

Hi Ibrg9

Thanks for coming back to me. I've re synced the Sure Signal from our end, can you try a factory reset for me and let me know if that helps?

Sure Signal version 3:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Thanks

Sukhi

[lbrg9]

I found the box and the receipt so Im returning it. 

Problem not solved just avoiding it.

[Jenny]

Hi lbrg9,

Once you’re outside of your seven day cooling off period you’re unable to return your Sure Signal, however we really want to help get this sorted for you.

I’ve checked your serial number and this is showing as last updated on 19 September. Did you try the factory reset as suggested above?

Jenny 

[lbrg9]

No as factory resets for this box dont work.

I have sorted out our older VSS1 box which so far seems to be working fine.

Your comment re returning SS boxes contradicts the information provided at vodafone stores.

[Retired-Kay]

Hi Ibrg9, 

Factory resets do work, it's just a different procedure than for version 1&2. 

What information have you been provided by the store? I apologise if it's different than what Jenny has said as this is definitely correct. 

Kay