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05-10-2013 10:09 PM
Hi,
Serial number: 40132104254
VSS version 3 stopped working following an upgrade of our phones to iOS 7.0.2. The unit shows the red power light + (1st) Internet light + (2nd) In Service light, but the (3rd) In Use light doesn't light up when making a call and simply uses what little signal we've got available from the local mast.
Could you please perform a resync and I'll perform a factory reset thereafter to see whether that fixes the issue?
Test results are:
Speed test results: Ping 19ms, Download Speed 41.69 Mbps, Upload Speed 14.16 Mbps
Ping test results: Ping 16ms, Jitter 1ms, 0% packet loss
External IP address: 81.174.251.47
The results of a traceroute: tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.2
2 26 ms 15 ms 24 ms lo0-central10.ptw-ag01.plus.net [195.166.128.195]
3 16 ms 14 ms 14 ms link-b-central10.ptw-gw02.plus.net [212.159.2.146]
4 16 ms 13 ms 13 ms 242.core.access.plus.net [212.159.0.242]
5 13 ms 14 ms 13 ms ae2.ptw-cr01.plus.net [195.166.129.4]
6 19 ms 18 ms 14 ms lndgw2.arcor-ip.net [195.66.224.124]
7 15 ms 15 ms 14 ms 85.205.116.2
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
07-10-2013 01:19 PM
07-10-2013 04:14 PM
I am having the same problem after upgrading to IOS 7.0 using an iPhone 4S and with a SureSignal 1 box. All of the lights are on apart from the in use light. The box has been re-synced and my phone gets a 3G signal when I am in a good area.
In my Home I used to get a perfect signal but now I cannot use the IPhone.
08-10-2013 02:47 PM
Hi peterrid
You have already posted about this here so we don’t split help between the two topics we will reply to your other post.
Thanks
Sukhi