Ver 3 Sure Signal box stopped working for multiple weeks now

[Leicester1977]

Hi

My sure signal V3 serial #42151128040 has stopped working for several weeks now

Ive tried to reset but nothing the first two light are on solid but no connection 

I have used a sure signal for 4 years with no issues

theres just two phones connected

could someone help

[BandOfBrothers]

Hello. 



Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

[Leicester1977]

Many thanks - Ive looke here before & carreid out the reset but still nothing - I will try issue not listed commands on my laptop

[BandOfBrothers]

You're welcome. 

Try unplugging it for several hours and then try again. 

[Rahim]

@Leicester1977 If you're still having trouble after this, please take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

[Leicester1977]

Thanks

Still no joy tried reset unplugged for 24hrs etc



All correct lights white & solid except 3rd one mobile phone

PING 18ms
DOWNLOAD 24.49mbps
UPLOAD:9.33mbps

IP:2a02:c7f:1c14:5b00:3946:48b6:3bb4:e6

SERIAL No. #42151128040

VSS TRACE ROUTE:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 1 ms 1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 14 ms 15 ms 14 ms be330.pr2.hobir.isp.sky.com [84.38.37.30]
4 12 ms 13 ms 13 ms ae51.edge3.London15.Level3.net [212.187.193.185]

5 * * * Request timed out.
6 * * * Request timed out.
7 13 ms 12 ms 13 ms 212.187.195.178
8 14 ms 24 ms 63 ms ae12-xcr1.lns.cw.net [195.2.28.26]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[DaveCD]

@Leicester1977

The lights described show the Sure Signal is ready to take calls.

I can also see that you last connected to it on 10 July 2016 at 5.31pm.

The traceroute does show some sections which have timed out and this may be due to the ISP making changes in the background.

Please check your router settings and ensure the following ports are open;

• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

Press and hold the reset button for 10 seconds to factory reset the device. This is will trigger the software reload.

DaveCD

[Leicester1977]

Thanks Dave - I will try all that

[Leicester1977]

Hi I believe I have done what you said but my SKY router didnt make it easy - Ive set up rules & believe I have opened the ports is this Outbound & Inbound - inbound aks for a LAN address?

Add the IP addreses to allowed but still no change?

[DaveCD]

@Leicester1977

So we can rule out a fault with the Sure Signal, please connect this at another location such as a friend or family members for 24 hours (preferably with a different ISP).