Version 3 Sure Signal (Power - flashing, Internet - solid orange, In Service - off, In Use - off)

[Retired-Lee]

This thread's been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Solid Orange
• In Service: Off
• In Use: Off

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Retired-Jamian]

@rishisoni

Please try a different ethernet cable to see if this resolves the issue.

If you're still having problems, try testing the Sure Signal in a different location. This will help determine if there's a fault with the device itself.

[spicjt]

Hi,

My VSS was working earlier this week, I was away last night and recieved a email saying my phone(s) were now connected to the VSS (although they had already been working!?).

I got home this morning and now no mobiles registered work.  The lights were working but nothing on the phones.  I hit the reset button but now I have Red flashing and only solid orange Internet light.

Your speed test results from here.

Down L - 34.16

Up L - 8.19
Your ping test results from here.

Ping 26ms
Your external IP address from here.

86.146.47.191

Your Sure Signal serial number:

40131970739

The results of a traceroute.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\jthurbon>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     2 ms  BThomehub.home [192.168.1.254]
  2    12 ms    10 ms     9 ms  217.32.145.2
  3    11 ms     8 ms    10 ms  217.32.145.30
  4    14 ms    15 ms    14 ms  212.140.235.250
  5    15 ms    15 ms    15 ms  217.41.169.251
  6    14 ms    14 ms    14 ms  217.41.169.109
  7    19 ms    15 ms    16 ms  109.159.251.243
  8    27 ms    31 ms    23 ms  core1-te-0-4-0-17.ilford.ukcore.bt.net [109.159.
251.53]
  9    22 ms    25 ms    20 ms  peer1-xe3-0-0.telehouse.ukcore.bt.net [109.159.2
54.215]
 10    25 ms    24 ms    27 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    27 ms    25 ms    27 ms  85.205.116.6
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Hope this helps to help me out!

thanks,

Jason

[spicjt]

It's now working fine!!??

[Ben_H]

Hi folks,

spicjt - Keep an eye on the service and let me know if it happens again. Chances are it was a hiccup but it's handy to use the eForum to help keep a record if it develops any further.

thetiimm - I'm glad to hear it's up and running again! Be sure to leave feedback for James on here if he helped.

Cheers, Ben

[wof198]

I am having this same problem, please assist!

Here are the results from the tests

Speed Test

ping 51ms

Download 5.65 mbps

Upload 0.36 mbps

Ping Test

To Sky, Milton Keynes, ~50 miles.

Ping: 307ms

Jitter: 207ms

IP Address

90.214.155.45

TraceRoute

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  myrouter.home (192.168.0.1)  3.621 ms  4.885 ms  1.465 ms

 2  * * *

 3  ip-84-38-37-202.easynet.co.uk (84.38.37.202)  293.847 ms  44.674 ms

    ip-84-38-37-200.easynet.co.uk (84.38.37.200)  44.397 ms

 4  te0-0-0-7.er11.thlon.ov.easynet.net (89.200.131.1)  47.030 ms

    027808f5.bb.sky.com (2.120.8.245)  45.755 ms  42.764 ms

 5  bu4.gr10.telon.uk.easynet.net (89.200.135.145)  40.940 ms  44.183 ms  59.030 ms

 6  amdgw1.arcor-ip.net (195.69.145.123)  47.953 ms  56.892 ms  47.852 ms

 7  188.111.129.25 (188.111.129.25)  55.118 ms  57.492 ms  59.858 ms

 8  85.205.116.14 (85.205.116.14)  73.075 ms  69.548 ms  68.840 ms

Many thanks,

Will

[Retired-James]

Hi wof198,

Can you let me know your serial number so I can check the registrations because everything else looks to be ok?

James

[wof198]

Apologies - serial number is 40131955466

[adamajis]

No my points have not been addressed.

Please bother to take the time to actually read them and answer all of the ones that have not been addressed. This is after all your job ?

[henpaul]

Tech Team - my device is now not working at all.  Can you please respond as to whether it is worth me trying a replacement unit or just returning it for a refund?

Thank you.

[adamajis]

still waiting for someone to address ALL my questions

Solid orange internet light on 2 further occassions over the last 2 days.

Anyone from Vodafone want to do anything for this?