Version 3 Sure Signal (Power - flashing, Internet - solid orange, In Service - off, In Use - off)

[Retired-Lee]

This thread's been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Solid Orange
• In Service: Off
• In Use: Off

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[miketrow66]

Lasted for about 3 days before starting to flash again. Re-booted it and has worked again since.

[preacher65]

I'm having problems with my SS V3. It will work for about a week, then drops to flashing Power, Internet solid orange, and other lights off. A factory reset cures it for anywhere from 4 days to 2 weeks, then it goes again. This has been going on for a while. I previously had a SS V1 and had problems with that, but it was connected to the router via Homeplug adapters and I suspected that might be part of the problem. I got the V3 so that I could connect it directly to the router.

Not sure if it's relevant, but today I got a message saying that my SS appeared to have moved, and asking me to re-enter my postcode, which I did. However the problems had been going on for weeks before that.

I'd be grateful if someone could take a look.

SS serial: 40132741543

ISP: BT Infinity

Router: Asus RT-N66U, NAT passthrough enabled for all options (PPTP, L2TP, IPSec, RTSP, H.323, SIP, PPoE Relay enabled)

Ports opened: VSS has a reserved DHCP address on router and is currently in DMZ

Speed Test results: 32ms ping, 37.54Mbps download, 8.60Mbps upload

Ping Test results: packet loss 0%, ping 28ms, jitter 0ms

External IP: 109.150.187.66

Traceroute (truncated when hops timed out):

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
  2    14 ms    13 ms    13 ms  172.16.14.4
  3     *       19 ms    19 ms  213.120.158.174
  4    15 ms    15 ms    15 ms  213.120.158.173
  5    19 ms    18 ms    18 ms  212.140.206.98
  6    19 ms    19 ms    19 ms  213.120.180.171
  7    19 ms    19 ms    19 ms  217.41.169.109
  8    18 ms    18 ms    21 ms  acc2-xe-0-3-0.sf.21cn-ipp.bt.net [109.159.251.201]
  9    26 ms    30 ms    30 ms  core2-te0-0-0-6.ealing.ukcore.bt.net [109.159.251.159]
 10    30 ms    29 ms    29 ms  peer1-xe3-2-1.telehouse.ukcore.bt.net [109.159.254.209]
 11    31 ms    34 ms    30 ms  lndgw2.arcor-ip.net [195.66.224.124]
 12    32 ms    30 ms    28 ms  85.205.116.2
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.

[djmaitla]

Hi. Ever since I installed a SSv3 device, I have experienced an almost identical pattern of signal loss. My previous SSv1 device was more reliable. I thought , as do many others, that the signal drop out was due to my use of BT Infinity with a v 3 router. Your report suggests there is a more widespread range of customers experiencing intermittent signal. Please, please Vodafone come clean and sort the problem.

[adamyarrington]

Took my SureSignal into a shop and the repair centre sent a pre-used one back as mine was not repairable.

[adamyarrington]

My sure signal serial no. is 40132611605

[bowsey69]

Tried all the above and still dropping out

[bowsey69]

After each time I tried it back home it worked for about 30mins then back off

[Toon_Hak]

I have no idea what happened and I don't want to tempt fate, but I reset my ss3 about a week and a half ago and it has been stable ever since.
I haven't changed anything at my end.
Long may it continue, but really want to know why it has suddenly started working...

[denis_karklins]

Hello.have this problem aswell.tryed restart,not helpin.here is info which u need:

1)speed test results

Ping =9ms;Download=47.81Mbps;Upload=2.94Mbps

2)ping test results

PacketLoss=0%;Ping=19ms;Jitter=3ms   Line Quality Grade=A

3)external IP adress:82.3.67.117

4)Sure Signal serial number:40132118866

5)results of a traceroute:

Microsoft Windows [Version 6.1.7601]
Microsoft Corp., 2009.  All rights reserved.

C:\Users\Денис>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1 * * * Request timed out.
2 19 ms 8 ms 9 ms nott-core-2a-ae7-2384.network.virginmedia.net [8
2.13.49.249]
3 13 ms 30 ms 67 ms leed-bb-1c-ae4-0.network.virginmedia.net [62.253
.174.61]
4 15 ms 14 ms 15 ms nrth-bb-1c-ae9-0.network.virginmedia.net [62.253
.174.122]
5 16 ms 14 ms 15 ms nrth-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.109]
6 16 ms 16 ms 16 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
7 33 ms 34 ms 31 ms ldngw1.arcor-ip.net [195.66.224.209]
8 32 ms 34 ms 46 ms 85.205.116.6
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Other info which can be usefull:registering first time,registered sure signal and added users already on site,was waiting more then 48 hours,don't have any different internet provider to recheck unit.thank you,hope on your help.Deniss

[gleith]

Hi Bobin,

Thanks, I was on the verge of taking it in for a replacement but it kicked in last night after the re sync so it's had a reprieve.

Gleith