Version 3 Sure Signal (Power - flashing, Internet - solid orange, In Service - off, In Use - off)

[Retired-Lee]

This thread's been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Solid Orange
• In Service: Off
• In Use: Off

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[gleith]

Hi Dave,

Thanks, the sure signal kicked in last night after the re sync and reset and has been working since.

Gleith

[amh65]

Lee

Answers below:

Spped test: download 6.34 Mbps; upload 0.36 Mbps

Ping test: Packet loss 0; Ping 38 ms; Jitter 2ms; line quality A

IP address 86.165.91.125

serial number 40133475604

Trace route below

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\User>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2    29 ms    29 ms    28 ms  217.47.130.186
  3    28 ms    28 ms    28 ms  217.47.112.145
  4    31 ms    31 ms    31 ms  213.1.69.106
  5    30 ms    30 ms    30 ms  31.55.164.197
  6    32 ms    32 ms    31 ms  31.55.164.109
  7    31 ms    69 ms    31 ms  acc2-10GigE-0-0-0-6.bm.21cn-ipp.bt.net [109.159.
248.210]
  8    36 ms    39 ms    37 ms  core2-te0-3-0-2.ealing.ukcore.bt.net [109.159.24
8.148]
  9    35 ms    35 ms    35 ms  peer1-xe3-0-0.telehouse.ukcore.bt.net [109.159.2
54.215]
 10    38 ms    35 ms    35 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    36 ms    36 ms    36 ms  85.205.116.2
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\User>

[micksymonds]

Surely there is some kind of VF issue causing this, I too have had stable connectivity for the past couple of months and then this morning I have suffered the same as many others reporting on here.  Can someone from the tech team at least post something to let us know what is going on?

S/N - 40133471603

[andrewtoo]

Seems to be a Vodafone problem this morning (29th January) but here's all the data

Speedtest 5.1

Ping 43

IP address - 91.125.53.213

Serial number - 40134658786

Traceroute - like everyone else's - request timing out -  see below 

As an observation it would be useful if the help pages provided a general status update (this seems to be a general problem) and the 191 number is, of couse, completely useless to those of us using SureSignal - so how about a "real" helpline number

If you could assist it would be much appreciated

[rcoundonleadent]

Now working

[yvonne357]

Hello

We’ve had a Sure Signal 3 for a few months and it has been working fine until this morning. We have a flashing red light and internet light solid orange. Can you help? Thanks.

Speed test results

Ping 53ms

Download 1.92mbps

Upload 0.36 mbps

Ping test results

Ping 75ms

Jitter 4ms

Sure Signal Serial number 40133810636

IP address 86.158.70.21

Traceroute result

1              4ms        1ms        1ms        BThomehub.home [192.168.1.254]

2              38ms     27ms     27ms     217.47.186.58

3              27ms     27ms     27ms     217.47.187.161

4              37ms     36ms     35ms     213.1.69.162

5              37ms     38ms     37ms     31.55.165.149

6              35ms     34ms     36ms     31.55.165.107

7              37ms     36ms     38ms     acc1-10GigE-3-3-0.nr.21cn-ipp.bt.net [109.159.250.106]

8              48ms     45ms     45ms     core1-te0-13-0-17.ealing.ukcore.bt.net [109.159.250.42]

9              47ms     44ms     42ms     acc1-10GigE-0-5-0-2.1-far.21cn-ipp.bt.net [109.159.254.106]

10           80ms     50ms     44ms     t2c3-xe-1-1-2-0.uk-lon1.eu.bt.net [166.49.211.180]

11           46ms     44ms     44ms     166-49-211-254.eu.bt.net [166.49.211.254]

12-30          Request timed out 

[mdhaynes]

Hi there

I have this problem. I have reset as recommended and no luck.

My router is a BT HomeHub 5 on BT infinity.

My info is....

Speed test;

Ping 46ms

Download 34.11Mbps

Upload 6.70Mbps

Ping test;

Packet loss 0%

Ping 54ms

Jitter 3ms

Grade A

External IP address;

86.148.75.2

Traceroute results;

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1. 2ms 4ms 2ms BThomehub.home [192.168.1.254]

2. 10ms 7ms 8ms 172.16.18.3

3. * * * Request timed out.

4. 11ms 422ms 11ms 217.41.216.109

5. 15ms 14ms 14ms 213.120.158.242

6. 16ms 15ms 15ms 31.55.165.249

7. 15ms 16ms 14ms 31.55.165.109

8. 14ms 15ms 15ms acc2-10GigE-0-3-0.mr.21cn-ipp.bt.net [109.159.250.210]

9. 28ms 23ms 23ms core1-te0-13-0-14.ilford.ukcore.bt.net [109.159.250.174]

10. 21ms 21ms 21ms peer2-xe3-3-0.telehouse.ukcore.bt.net [109.159.254.231]

11. 22ms 22ms 22ms t2c3-xe-2-1-1-0.uk-lon1.eu.bt.net [166.49.211.190]

12. 41ms 29ms 22ms 166-49-211-254.eu.bt.net [166.49.211.254]

13. * * * Request timed out.

14. * * * Request timed out.

15. * * * Request timed out.

16. * * * Request timed out.

17. * * * Request timed out.

18. * * * Request timed out.

19. * * * Request timed out.

20. * * * Request timed out.

21. * * * Request timed out.

22. * * * Request timed out.

23. * * * Request timed out.

24. * * * Request timed out.

25. * * * Request timed out.

26. * * * Request timed out.

27. * * * Request timed out.

28. * * * Request timed out.

29. * * * Request timed out.

30. * * * Request timed out.

Trace complete.

I'd be grateful for advise / a quick resolution.

Mark

[Monsoonstorm]

Exact same issues for the past 2 days.  flashing power, orange internet, no other lights.  Nothing has changed with my setup etc. Had been working fine for months.

Your speed test results: 16.32MB down, 0.93MB up, 40ms ping
Your ping test results: ping 63, jitter 2, grade B*
Your external IP address: 86.150.92.67

Your Sure Signal serial number: 40132330701

The results of a traceroute:

 1  router.asus.com (192.168.2.1)  1.193 ms  1.612 ms  0.688 ms

 2  bthomehub.home (192.168.1.254)  1.641 ms  1.679 ms  1.470 ms

 3  217.32.143.33 (217.32.143.33)  18.487 ms  21.248 ms  19.935 ms

 4  217.3.143.78 (217.3.143.78)  57.619 ms  30.413 ms  19.055 ms

 5  213.120.158.250 (213.120.158.250)  21.869 ms  23.588 ms  21.292 ms

 6  31.55.165.213 (31.55.165.213)  21.731 ms  21.560 ms  21.714 ms

 7  31.55.165.109 (31.55.165.109)  21.629 ms  21.796 ms  22.003 ms

 8  acc2-xe-4-2-3.mr.21cn-ipp.bt.net (109.159.250.246)  22.000 ms  21.304 ms

    acc2-xe-4-2-2.mr.21cn-ipp.bt.net (109.159.250.244)  21.578 ms

 9  core1-te0-12-0-4.ilford.ukcore.bt.net (109.159.250.133)  32.149 ms

    core1-te0-4-0-0.ilford.ukcore.bt.net (109.159.250.129)  32.561 ms

    core2-te0-13-0-0.ealing.ukcore.bt.net (109.159.250.139)  30.547 ms

10  peer2-xe4-0-1.telehouse.ukcore.bt.net (109.159.252.39)  30.173 ms  30.930 ms

    peer2-xe3-3-0.telehouse.ukcore.bt.net (109.159.254.231)  29.499 ms

11  t2c3-xe-2-1-2-0.uk-lon1.eu.bt.net (166.49.211.192)  29.294 ms

    t2c3-xe-1-2-1-0.uk-lon1.eu.bt.net (166.49.211.186)  29.320 ms

    t2c3-xe-2-1-3-0.uk-lon1.eu.bt.net (166.49.211.194)  30.631 ms

12  166-49-211-254.eu.bt.net (166.49.211.254)  31.318 ms  28.972 ms  30.467 ms

13  * * *

14  * * *

(ad nauseum)

I would appreciate some help as having no signal at home is incredibly infuriating...

[Spoony21]

Hi

Have reset VSS and still flashing power light and Solid orange Internet signal, other 2 are off.

Speed test results: http://www.speedtest.net/my-result/3479932510

Ping Test Results: http://www.pingtest.net/result/96905799.png

External IP address: 31.52.69.13

VSS Serial No. 40133817532

Tracerout results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Ian Hazel>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2     8 ms     7 ms     8 ms  217.32.142.195
  3     8 ms     9 ms     8 ms  217.32.142.222
  4    15 ms    17 ms    17 ms  212.140.206.226
  5    67 ms    15 ms    15 ms  31.55.165.65
  6    14 ms    13 ms    14 ms  31.55.165.107
  7    13 ms    14 ms    13 ms  acc1-10GigE-4-2-3.mr.21cn-ipp.bt.net [109.159.25
0.118]
  8    24 ms    28 ms    25 ms  core1-te0-0-0-16.ealing.ukcore.bt.net [109.159.2
50.26]
  9    25 ms    25 ms    25 ms  acc1-10GigE-0-5-0-4.l-far.21cn-ipp.bt.net [109.1
59.254.104]
 10    25 ms    25 ms    25 ms  t2c3-xe-0-1-3-0.uk-lon1.eu.bt.net [166.49.211.16
8]
 11    35 ms    25 ms    26 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Can someone please try and help. Many thanks on advance.

Ian

P.s Let me know if you require any further info.

[Tomtully321]

Just a quick update. I came home today and sure signal had started working. I have not changed any settings on the router since the last traceroute I posted

Thanks Tom